As a Data Analyst in the Customer Tribe of the Product Team at Snapp Market, you will play a key role in enabling data-driven decision-making by extracting, analyzing, and interpreting data to improve customer experiences and support product development. You will collaborate with cross-functional teams, including product managers, designers, and engineers, to uncover insights, identify opportunities, and influence strategic decisions.
Responsibilities:
Analyze and interpret data to uncover actionable insights using statistical techniques and advanced data analysis tools.
Track, report, and analyze key performance indicators (KPIs) and metrics to evaluate the performance of business processes.
Design and develop metrics, mid-tables, and dashboards to improve customer journey performance, reduce costs, and support key product decisions.
Perform data cleaning, transformation, and validation to ensure the accuracy and integrity of datasets.
Create clear, compelling visualizations and presentations to communicate findings and recommendations to stakeholders.
Collaborate with product managers and cross-functional teams to define data requirements and ensure proper data collection and reporting.
Conduct cohort analysis, retention studies, and funnel optimization to enhance the customer lifecycle and improve user engagement.
Support experimentation efforts, such as A/B testing, to optimize features and assess the impact of product changes.
Requirements:
A minimum of 2 years of experience in data analysis or a related field.
Proficiency in using data analysis tools such as SQL and Python.
Advanced skills in Microsoft Excel and familiarity with data visualization tools such as Metabase, Tableau, Looker, or Power BI.
Strong knowledge of statistical techniques and their application in analyzing large datasets.
Experience working with large datasets, including cleaning, transformation, and validation.
Familiarity with database management systems and data warehousing concepts.
A bachelor's or master's degree in a relevant field such as Computer Science, Statistics, Mathematics, or Business Analytics.
Excellent written and verbal communication skills, with a focus on storytelling through data visualization.
Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
What We Offer:
A collaborative and inclusive work environment.
Opportunities to make a direct impact on product development and customer satisfaction.
Professional growth and development opportunities within the Snapp Market ecosystem.
The chance to work with passionate and talented individuals in a fast-growing industry.
Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.
The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.