اسنپ مارکت | Snapp Market

تاسیس در ۱۴۰۱ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر

استخدام Jira Administrator (Snapp Barcode)

این آگهی منقضی شده است

دسته‌بندی شغلی

وب،‌ برنامه‌نویسی و نرم‌افزار
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

از ۵۰,۰۰۰,۰۰۰ تومان

شرح موقعیت شغلی

About the Role

We are looking for an experienced and detail-oriented Jira Administrator to manage, optimize, and continuously improve our Jira ecosystem. In this role, you will be responsible for maintaining system stability, supporting users, designing efficient workflows, implementing automation, and building insightful dashboards to enhance operational efficiency across teams.

You will work closely with Operations and cross-functional teams to ensure Jira supports business processes effectively while delivering an excellent user experience.

Key Responsibilities

1. Jira Administration & Maintenance

Manage day-to-day administration of Jira (Cloud or Data Center)
Monitor system performance and ensure platform stability and availability
Manage users, roles, groups, and permission levels
Perform system configuration, upgrades, updates, and optimization activities
Ensure platform reliability, security, and scalability

2. User Support & Enablement

Respond to user requests, incidents, and technical issues related to Jira
Troubleshoot and resolve system and workflow-related problems
Train users and create clear support documentation and guides
Continuously improve user experience by identifying and removing process bottlenecks

3. Process Design & Workflow Development

Analyze operational and cross-functional team requirements
Design and implement new Jira workflows aligned with business needs
Improve existing processes to increase efficiency and visibility
Create and manage custom fields, screens, issue types, schemes, and configurations

4. Automation & System Enhancement

Build and maintain automation rules to reduce manual work
Work with plugins and extensions such as:
- ScriptRunner
- Automation for Jira
- Insight / Assets
- Other relevant Jira marketplace apps
Evaluate and recommend new tools, integrations, and platform improvements

5. Reporting & Dashboard Development

Design and maintain management dashboards
Build analytical reports for operational and leadership teams
Optimize filters and advanced JQL queries for reporting efficiency
Provide insights to support data-driven decision-making

Required Skills & Qualifications

Must-Have

2–3+ years of hands-on experience as a Jira Administrator
Strong expertise in Jira Cloud or Data Center
Deep understanding of:
- Workflows
- Permission Schemes
- Screen Schemes
- Issue Type Schemes
Experience supporting Jira users across teams
Strong problem-solving and analytical skills
Excellent documentation and process-writing skills
Ability to gather requirements and translate them into scalable Jira solutions

Nice to Have

Experience with Confluence administration
Hands-on experience with Jira Automation
Experience with ScriptRunner or similar advanced plugins
Familiarity with Agile methodologies (Scrum / Kanban)
Experience working in an operations-heavy environment
Basic knowledge of APIs and system integrations

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معرفی شرکت

Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.