اسنپ مارکت | Snapp Market

تاسیس در ۱۴۰۱ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر

استخدام Operations Supervisor

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

بیش از شش سال
حقوق

توافقی

شرح موقعیت شغلی

Role Overview

We are looking for an experienced and hands-on Operations Supervisor to lead and manage the daily execution of operational activities. This role is responsible for supervising the operations team, optimizing workflows, ensuring operational excellence, and driving execution quality through strong leadership, process ownership, and cross-functional collaboration.

Key Responsibilities

Lead and manage the day-to-day activities of the operations team
Plan, prioritize, and oversee the execution of diverse operational tasks
Continuously monitor execution quality and identify improvement opportunities
Design, document, optimize, and improve operational processes
Manage team performance through regular feedback, coaching, and development plans
Train and empower team members to improve operational effectiveness
Follow up on operational issues with precision until full resolution
Collaborate effectively with cross-functional teams to resolve operational challenges
Build strong working relationships with internal stakeholders and external partners to ensure smooth operations
Identify operational bottlenecks and implement corrective actions
Maintain team alignment, focus, and performance during high-pressure situations
Ensure operational discipline, accountability, and consistent execution standards

Required Skills & Competencies

Strong ability to manage multiple operational matters simultaneously
Solid understanding of process design and operational improvement
Strong people management and team leadership skills
Coaching, mentoring, and knowledge transfer capability
High sense of ownership and accountability
Strong resilience and ability to perform effectively under pressure
High attention to detail, discipline, and organizational skills
Strong problem-solving and fast decision-making ability
Excellent prioritization and time management skills
Hands-on execution mindset with active involvement in operations

Qualifications

Minimum 5 years of experience in operations, support, or execution-focused roles
Minimum 3 year of team supervision experience
Familiarity with process analysis and process improvement methodologies
Experience working with Jira as an end user
Experience with reporting tools and data analysis is a plus
Previous experience in fast-paced startup environments or high-volume operations is preferred

Who We’re Looking For

We’re looking for someone who:

Takes ownership without waiting for instructions
Thrives in operational complexity and task diversity
Maintains focus and effectiveness under pressure
Can lead the team while actively contributing to execution
Follows through persistently until issues are fully resolved

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معرفی شرکت

Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.