اسنپ مارکت | Snapp Market

تاسیس در ۱۴۰۱ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر

استخدام Data Analyst

دسته‌بندی شغلی

تحقیق بازار و تحلیل اقتصادی
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

We are looking for a Data Analyst to join SnappMarket’s Call Center team. You will work with operational data to identify business insights, monitor performance, and support data-driven decision-making across Call Center operations.

Key Responsibilities:

Build and maintain Power BI and Metabase dashboards and analytical reports.
Analyze Call, Agent, Ticket, Order, QC, and operational data.
Monitor key Call Center KPIs such as AHT, SLA, Service Level, Productivity, Occupancy, and Quality Score.
Perform root-cause and deep-dive analysis to identify performance gaps and operational issues.
Translate business requirements into SQL queries, datasets, reports, and actionable insights.
Ensure data accuracy and consistency across dashboards and reports.
Automate recurring reports and analytical processes where possible.
Work closely with Call Center, Operations, QC, and Data Engineering teams.

Requirements:

3+ years of experience in Data Analysis / BI.
Strong SQL skills and experience working with large datasets.
Strong experience with Power BI , Metabase and Excel/Google Sheets.
Working knowledge of Python or R.
Strong analytical and problem-solving skills.
Good understanding of business and operational KPIs.
Ability to translate business problems into structured data solutions.
Strong communication and stakeholder management skills.

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معرفی شرکت

Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.