The Maintenance Specialist is responsible for coordinating maintenance activities, tracking reported issues through resolution, managing maintenance-related documentation and invoices, monitoring payment progress, and preparing maintenance cost reports. The role also supports the Health, Safety, and Environment (HSE) function by ensuring timely follow-up and resolution of safety-related maintenance issues.
Key Responsibilities:
Monitor and follow up on maintenance requests to ensure timely resolution.
Coordinate technician assignments and dispatch based on reported issues and service priorities.
Receive, verify, and record maintenance invoices in the ticketing or maintenance management system.
Track invoice approvals and payment status, ensuring timely processing.
Maintain accurate records by archiving maintenance documentation, invoices, and supporting files.
Prepare and maintain maintenance cost reports and other performance-related reports.
Follow up on HSE-related maintenance findings and ensure corrective actions are completed within required timelines.
Update the ticketing system with accurate status, documentation, and closure details.
Coordinate with internal departments, vendors, and service providers to ensure effective communication and service delivery.
Support continuous improvement initiatives by identifying opportunities to enhance maintenance processes and documentation.
Qualifications:
Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field is preferred.
Experience in maintenance coordination, facilities management, or a similar operational role is an advantage.
Ability to perform basic troubleshooting and assess maintenance issues before technician dispatch.
Proficiency in Microsoft Excel
Communication and coordination skills, with the ability to work collaboratively across departments and with external suppliers.
Fast learner with a proactive attitude and the ability to follow procedures and work independently when required.
Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.
The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.