اسنپ مارکت | Snapp Market

تاسیس در ۱۴۰۱ کامپیوتر، فناوری اطلاعات و اینترنت بیش از ۱۰۰۰ نفر

استخدام Help Desk Specialist

این آگهی منقضی شده است

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Job Overview:
We are seeking a skilled and customer-focused Help Desk Specialist to join our IT support team. This role serves as the first point of contact for technical assistance, providing high-quality troubleshooting and resolution services for software, hardware, and network-related issues. The ideal candidate will have strong problem-solving skills, a keen understanding of IT systems, and the ability to deliver exceptional customer service.

Main Responsibilities:

Serve as the first point of contact for customers needing technical assistance via phone, email, and the ticketing system.
Perform troubleshooting using various diagnostic techniques.
Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Provide quick resolutions and excellent customer service.
Escalate unresolved issues to the next level of support personnel.
Keep a detailed record of problems and their resolutions.
Provide feedback on processes and recommend areas for improvement.
Maintain technical documentation and a service catalog, including software installation, hardware configuration, and problem troubleshooting.
Suggest improvements to procedures.
Periodically visit stores to perform on-site troubleshooting, maintenance, and support for hardware, software, and network-related issues.

Main Requirements:

Ability to resolve advanced technical hardware and software issues; provide effective resolutions.
Strong understanding of Active Directory administration, including account unlocks, password resets, adding/removing users, organizational units (OUs), and group memberships.
Extensive knowledge of software, hardware, network, and peripheral support, including both phone-based remote support and hands-on troubleshooting.
Understanding of basic TCP/IP and networking principles to effectively diagnose and troubleshoot connectivity and network-related issues.
Ability to provide support to resolve technical issues efficiently.
Strong attention to detail in tracking all work within the ticketing system.

ثبت آگهی استخدام در جابینجا

معرفی شرکت

Snapp Market, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Hyper Line, our online supermarket service offering scheduled delivery, Express Line, our fast delivery online supermarket service, Smart Line, our online chain supermarket service (Dark Store), and Market Pro Line, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.