اسنپ گروسری | Snapp Grocery

کامپیوتر، فناوری اطلاعات و اینترنت ۵۰۱ تا ۱۰۰۰ نفر

فرصت‌های شغلی ۳۱

استخدام CX Business Data Analyst

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Overview:

We are seeking a Customer Experience Business Data Analyst who will strategically analyze data, detect emerging trends, and deliver actionable insights. This role involves close collaboration with cross-functional teams to boost customer satisfaction, streamline operations, and enhance overall business performance.

Responsibilities:

Data Analysis and Trend Identification:
- Dive deep into customer data, including surveys, transaction records, and feedback.
- Utilize statistical methods and data visualization tools to identify patterns, trends, and anomalies.
- Translate data findings into actionable insights.
Actionable Insights:
- Provide strategic recommendations based on data-driven insights.
- Collaborate with stakeholders to implement changes that enhance customer experiences.
- Influence decision-making processes across the organization.
Customer Satisfaction Enhancement:
- Understand customer pain points, preferences, and expectations.
- Analyze sentiment data, Net Promoter Scores (NPS), and other relevant metrics.
- Propose strategies to elevate customer satisfaction levels.
Operational Efficiency Improvements:
- Evaluate existing processes, workflows, and systems.
- Identify bottlenecks and inefficiencies.
- Recommend streamlined processes, automation opportunities, and resource allocation adjustments.
Business Performance Monitoring:
- Track KPIs related to customer experience (e.g., customer lifetime value, churn rates).
- Create performance dashboards and reports.
- Communicate progress and areas for improvement to stakeholders.

Qualifications:

Bachelor’s degree in Business, Data Science, Statistics, or a related field.
Proficiency in data analysis tools (e.g., Excel, SQL, Python, R).
Strong analytical mindset and attention to detail.
Excellent communication skills to convey complex insights to non-technical audiences.
Experience in customer experience analytics or related roles is a plus.

معرفی شرکت

Snapp Grocery, the largest online supermarket holding company in Iran, encompasses a range of diverse services in the supermarket industry. These services include Snapp Market!, our online supermarket service offering scheduled delivery, Snapp Express!, our fast delivery online supermarket service, Smart!, our online chain supermarket service (Dark Store), and Snapp Market Pro!, our wholesale supply service. These services have been designed and implemented with the aim of integrating operations, creating synergies, and providing a better shopping experience for our users.

The organization's core values lie in intelligence, dynamism, and reliability in delivering online supermarket services, driven by a team of over a thousand dedicated professionals.