اسنپ مارکت پرو | SnappMarket Pro

خرده‌فروشی، عمده‌فروشی و فروشگاه‌های زنجیره‌ای ۵۱ تا ۲۰۰ نفر pro.snapp.market/

فرصت‌های شغلی ۰

استخدام Customer Support Coordinator

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Location: Zafaraniyeh (On-site)

Position Overview:
Join SnappMarket Pro as our Customer Support Coordinator, where your role is pivotal in enhancing our operational efficiency and customer satisfaction. Situated at the heart of our operations team, this position demands a proactive individual who thrives in a dynamic environment, ensuring seamless coordination between our warehouse, drivers, and operation headquarters. Your mission will be to oversee and improve our customer support team's KPIs, foster strong communication channels, and develop innovative processes to elevate our service standards.

Key Responsibilities:
- Monitor and analyze Customer Support's KPIs, identifying trends and areas for improvement to enhance overall service quality.
- Maintain direct communication with support agents and their supervisors, gathering feedback on their experiences, payments, and other operational aspects.
- Design and implement solutions to improve processes, accuracy, and customer experience, ensuring a smooth operation across all customer support activities.
- Conduct regular reviews of support actions on orders, including call quality with customers, to guarantee an exceptional customer experience.
- Work towards improving Call Center KPIs, focusing on reducing waiting times, minimizing reject rates, and enhancing customer experience ratings.
- Foster strong relationships with the warehouse and drivers, streamlining operations and ensuring cohesive team dynamics.

Qualifications:
- Experience in Call Center management, particularly within the retail service sector, is preferred but not mandatory.
- Strong problem-solving skills, with the ability to address challenges creatively and effectively.
- Resilience under pressure, with a capacity to work closely with various team members including drivers, warehouse staff, and support agents.
- Proficiency in SQL and data analysis is mandatory, enabling informed decision-making and process optimization.
- Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and persuasively.
- A collaborative team player, committed to fostering a positive and productive work environment.

معرفی شرکت

اسنپ مارکت پرو یکی از کسب و کارهای اسنپ است که از اسفند 1399 فعالیت خود را شروع کرده است و به عنوان یک تجارت الکترونیک B2B فعالیت می کند. اسنپ مارکت پرو از سویی فرایند سفارش کالا را برای خرده فروشان و سوپرمارکتها هموار می کند و از سویی دیگر به تامین کنندگان و عمده فروشان فرصت فروش کالاهای خود را به سراسر کشور مید هد و پیچیدگی فرآیندهای بازاریابی و تحویل را برای آنها کاهش می دهد. مفتخریم اعلام کنیم که اسنپ مارکت پرو سریعترین میزان رشد را در میان کل گروه اسنپ دارد.