اسنپ باکس | Snappbox

تاسیس در ۱۳۹۶ کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر snapp-box.com

استخدام Key Account Operations Specialist

دسته‌بندی شغلی

تحقیق بازار و تحلیل اقتصادی
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Job Description
Are you passionate about driving operational excellence and building strong client relationships? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, we want YOU to be part of our team! SnappBox is seeking a Key account operations specialist to join our dynamic team. In this role, you’ll manage and optimize key account operations to ensure seamless service delivery, collaborate with cross-functional teams to drive strategic initiatives, analyze data to identify trends and opportunities for improvement, and build and maintain strong relationships with our top clients.

Key Responsibilities

Analyze logistics operations to identify performance trends and areas for improvement.
Develop performance metrics and KPIs to monitor operational efficiency.
Collaborate with cross-functional teams (product, Data, QC, etc) to optimize logistics processes and workflows.
Utilize data analytics tools to generate insights and recommendations for operational improvements.
Conduct root cause analysis of operational issues, develop corrective action plans, and translate analysis results into business recommendations.
Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.
Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs)

Qualifications

At least 1 year of experience in logistics, account management, data analytics, business analytics, commercial or project management.
Having analytical skills and proficiency in data analytics tools (we are using Excel, SQL, and Power BI) is a plus
Proven experience in account management or operations.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
A proactive and results-driven mindset.
Excellent problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Knowledge of logistics operations and systems is a plus.
Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.

Benefits

Transportation discount and voucher
Organizational food discount
Loans
Learning budget
Team Building Budget
Wellness Budget
Comprehensive health, dental, and vision insurance
Flexible working hours

معرفی شرکت

اسنپ‌باکس جدیدترین سرویس اپلیکیشن اسنپ (بزرگترین سامانه حمل و نقل هوشمند کشور) تمام شرکت‌ها با هر نوع فعالیت تجاری را به بزرگترین مجموعه از پیک‌های موتوری در کشور متصل می‌سازد.
درحال حاضر، تنها تعداد محدودی از شرکت‌ها به پیک‌های ارزان و با کیفیت دسترسی دارند. از طرف دیگر، تعداد زیادی پیک موتوری هستند که به دنبال فعالیت بیشتر بوده اما قادر به یافتن مشتری نیستند.
ما می‌خواهیم این موضوع را با استفاده از فناوری هوشمند و استاندارد عملیاتی جدید، برای همیشه تغییر دهیم.
ما آینده را می‌سازیم. به ما ملحق شوید.