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شبکه ویدئوکنفرانس ایران (شوکا) | Shooka

کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر www.shooka.ir

استخدام Datacenter Operations Manager

  • دسته‌بندی شغلی

    IT / DevOps / Server

  • موقعیت مکانی

    تهران ، تهران

  • نوع همکاری

    تمام وقت

  • حداقل سابقه کار

    بیش از شش سال

  • حقوق

    توافقی

شرح موقعیت شغلی

Description



Shooka is the market leader video communication service provider in Iran and has a bold vision to become the most trusted, widely accepted video communication service provider in the Region. To execute on this vision, Shooka is systematically investing in its service reliability (stability, robustness, and resiliency). So, if you welcome new challenges and are looking for an opportunity to help building a strong operations team and utilize creative technology solutions to offer reliable services that positively impact millions of people and relish large ownership and diverse technologies, join our team today!



The Role



As our Datacenter Operations Manager, your ultimate responsibility is to establish relevant SRE metrics and utilize ITIL framework to make sure our services will always stand above our SLA standards.



You will develop and manage a team of highly motivated and talented individuals that specialize in Monitoring, System Administration, Virtualization, Networking and Security. 



You will work closely with our software team, support team and our account management team to make sure all our customers’ requirements are met in accordance with the SLA.



You will plan, direct, and coordinate all activities related to Service Operations.



Datacenter Operations Manager resides in our premises in Tehran and is on-call and available for work outside of regular hours to respond to emergency incidents.




Duties and Tasks



-          Manages and documents all service changes.



-          Assures of the service reliability by planning and performing multiple service tests in the staging environment before applying the changes to the production environment.



-          Works closely with the software development team to operationalize new features and fix bugs. 



-          Escalates critical problems.



-          Manages contractors (gathers requirements and creates RFP, oversights projects’ progress and works with the PMO to create progress reports).



-          Implements the ITIL framework in the following areas:



o   Incident Management



o   Change Management



o   Disaster Recovery (Business Continuity)



o   SLA and OLA



-          Prioritizes and distribute tasks among team members



-          Holds timely meetings to review all open/overdue tickets



-          Manages changes and resources during the change process



-          Creates and communicates weekly/monthly reports



-          Hires and trains talented team members and defines their roles



-          Evaluates team members’ performance and sets targets for every individual team member



-          Works with software development manager and product manager in developing a strategy and road map to provide compelling capabilities that help our customers succeed in their business goals



-          Works closely with senior engineers to develop the best technical design and approach for new product/service development and estimates time and budget and breaks down project’s scope into milestones and tasks.



-          Project management - prioritization, planning of projects and features, Stakeholder management and tracking of external commitments



 



 



Skills and Abilities



-          3+ years of Datacenter experience; 2+ years of experience in building and leading strong engineering teams; 3+ years of experience in open-source Linux based projects; experience in application security



-          Hands on experience with Linux OS and services (LPIC1 & LPIC2 is a plus)



-          Good understanding of routing/switching concept with a focus on Cisco and Mikrotik products (CCNA is a plus)



-          Capacity planning knowledge



-          Familiar with monitoring applications (Infrastructure, Database, Application)



-          Familiar with SoC software applications



-          Good project management skills



-          Great problem-solving, analytical, and research skills



-          Excellent verbal and written communication skills



-          Managed a team of 5+ engineers



معرفی شرکت

شبکه ویدئو کنفرانس ایران، اولین و برترین سرویس‌دهنده ارتباطات ویدئویی (service provider) در ایران است که ارتباط ویدئویی را به‌عنوان مؤثرترین نوع ارتباط به‌صورت سرویس و فرا سرویس ارائه می‌نماید. شوکا این خدمات را همسو با فرآیندهای اجرای امور در کسب‌وکار یا سازمان‌ها و بر اساس نتایج بررسی‌ها و با مشارکت صاحبان آن، طراحی و ارائه می‌کند. سرویس‌های شبکه ویدئو کنفرانس ایران، سودآور، مناسب برای آسان‌سازی کسب‌وکار و افزایش کیفیت کار و زندگی مشترکانش است.

  • مهارت‌های مورد نیاز

    Operations Management ِDataCenter CCNA LPIC1 LPIC2

  • جنسیت

    مهم نیست

  • وضعیت نظام وظیفه

    مهم‌ نیست

  • حداقل مدرک تحصیلی

    کارشناسی
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