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صندوقچه | Sandoghche
استخدام کارشناس ارشد عملیات
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دستهبندی شغلی
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موقعیت مکانی
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نوع همکاری
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حداقل سابقه کار
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حقوق
شرح موقعیت شغلی
In this role, you will be responsible for managing and optimizing critical operational processes, identifying inefficiencies, resolving operational issues, and ensuring a smooth and scalable customer and business operation.
This is a hands-on role for someone who enjoys solving problems, working with data, and improving processes in a fast-paced startup environment.
Key Responsibilities
- Manage and execute day-to-day operational processes
- Monitor operational workflows and ensure processes are completed accurately and on time
- Identify operational bottlenecks, errors, and inefficiencies
- Conduct Root Cause Analysis and implement corrective actions
- Develop and maintain SOPs, workflows, and process documentation
- Monitor operational KPIs and SLAs
- Prepare operational reports and provide data-driven insights
- Work closely with Product, Technology, Finance, Customer Support, Risk, and Compliance teams
- Investigate and resolve complex operational issues and escalations
- Identify opportunities for process automation and operational efficiency
- Support the implementation and testing of new operational processes and product features
- Ensure operational processes are scalable as the business grows
- Continuously identify opportunities to improve customer experience and reduce operational costs
Nice to Have
- Familiarity with KYC / AML / Fraud Operations
- Experience with Transaction Operations, Reconciliation, or Settlement
- Knowledge of SQL or BI tools
- Experience with workflow automation and process improvement
- Familiarity with tools such as Jira, Notion, ClickUp, or similar platforms
معرفی شرکت
در حوزه فروش طلا و اقساط طلا فعالیت میکنیم.
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مهارتهای مورد نیاز
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جنسیت
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وضعیت نظام وظیفه
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حداقل مدرک تحصیلی
مشاغل مشابه
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سرپرست عملیات دیسپچ (شیفت عصر) (۱۲ روز پیش)
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کارشناس ارشد TMO (۱ روز پیش)
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کارشناس ارشد سیستمها و فرآیندها (۳ روز پیش)
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کارشناس ارشد مدیریت ریسک (۳ روز پیش)
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کارشناس ارشد سیستم ها و روش ها (۳۶ روز پیش)
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