امکان جدید:
همین حالا رزومه خود را در کمتر از ۱۰ دقیقه بسازید،
برو به رزومه‌ساز
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سامانه جامع ساعی | Saei Group
استخدام IT Service Management Specialist
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دسته‌بندی شغلی
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موقعیت مکانی
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نوع همکاری
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حداقل سابقه کار
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حقوق
شرح موقعیت شغلی
Job Title:
IT Service Management Specialist
Job Description:
-Technical and administrative support of customer request
-Take on the operational responsibility and control for existing IT processes (incident management, problem management, or change management)
-Monitor the service KPI (process and system side) and ensure it
-Actively accompany the teams to improve communication to receive maximum customer satisfaction
-Coordination with the back office specialist departments
-24*7 support for field staff on technical issues and holding critical meetings with customer
-Methodical in recording and designing work processes
-Assertiveness, analytical thinking, and a reliable and conceptual way of working in sensitive and complex situations
-Providing initial access to new recruits and conducting initial training on ITSM tools
Your Profile:
-Completed studies in IT, telecommunication engineering, and other related majors.
-Complete mastery of the English language
Other Requirements:
-Ability to work in a team and high resilience in the event of disruptions
-The ability to self-learn and transfer knowledge to the new team member
-Interest in the systematic analysis of technical relationships
-Negotiation and persuasion skills
-Good knowledge of the basics of computer network concepts
Other Requirements:
-Ability to work in a team and high resilience in the event of disruptions
-The ability to self-learn and transfer knowledge to the new team member
-Interest in the systematic analysis of technical relationships
-Negotiation and persuasion skills
-Good knowledge of the basics of computer network concepts
IT Service Management Specialist
Job Description:
-Technical and administrative support of customer request
-Take on the operational responsibility and control for existing IT processes (incident management, problem management, or change management)
-Monitor the service KPI (process and system side) and ensure it
-Actively accompany the teams to improve communication to receive maximum customer satisfaction
-Coordination with the back office specialist departments
-24*7 support for field staff on technical issues and holding critical meetings with customer
-Methodical in recording and designing work processes
-Assertiveness, analytical thinking, and a reliable and conceptual way of working in sensitive and complex situations
-Providing initial access to new recruits and conducting initial training on ITSM tools
Your Profile:
-Completed studies in IT, telecommunication engineering, and other related majors.
-Complete mastery of the English language
Other Requirements:
-Ability to work in a team and high resilience in the event of disruptions
-The ability to self-learn and transfer knowledge to the new team member
-Interest in the systematic analysis of technical relationships
-Negotiation and persuasion skills
-Good knowledge of the basics of computer network concepts
Other Requirements:
-Ability to work in a team and high resilience in the event of disruptions
-The ability to self-learn and transfer knowledge to the new team member
-Interest in the systematic analysis of technical relationships
-Negotiation and persuasion skills
-Good knowledge of the basics of computer network concepts
معرفی شرکت
زمینه فعالیت این شرکت در حوزه تلکام می باشد. گروه شرکت های ساعی با همت و تلاش بی وقفه پرسنل کوشا خود ، توانسته تا حد قابل قبولی به اهداف خود دست یابد که البته این تلاش و کوشش همچنان جهت بهینه سازی و رسیدن به اهداف والاتر ادامه دارد. این شرکت، جهت تکمیل کادر تخصصی خود در تهران، از متخصصین نرم افزار – ترجیحا با سابقه کار- و آشنا به زبان انگلیسی دعوت به همکاری می نماید.
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مهارت‌های مورد نیاز
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جنسیت
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وضعیت نظام وظیفه
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حداقل مدرک تحصیلی
این آگهی منقضی
شده است
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کارشناس Service Desk (۱۰ روز پیش)
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