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Role Summary
We are looking for a skilled and eager-to-learn professional in our technical team to take responsibility for supporting users and maintaining the company's technology infrastructure. This role is a combination of daily user support, system management, and network infrastructure tasks. Full-time physical presence at the workplace is mandatory due to the hardware and infrastructure nature of the work.
Key Responsibilities
Daily Technical Support
· Respond to employees’ technical requests via phone, email, and in-person support.
· Install, configure, and troubleshoot operating systems and business applications.
· Diagnose and resolve hardware, software, and network issues.
· Assemble workstations and perform hardware upgrades when needed.
· Guide users on how to effectively use internal tools and company systems.
· Log, track, and follow up on requests through a ticketing system.
Systems & Network Administration
· Install, configure, and maintain desktops, laptops, and peripheral devices.
· Manage user accounts, access permissions, and security levels (Active Directory / Microsoft 365).
· Support the company network infrastructure and related equipment.
· Manage internet access and support Proxy and VPN setup and operations.
· Apply OS/application updates, security patches, and antivirus updates.
Infrastructure & Passive Network Services
· Perform passive network tasks such as cabling, ducting, termination, and rack/patch-panel organization.
· Oversee IT-related electrical wiring and ensure cable integrity and equipment connectivity.
· Install and configure network equipment such as modems, switches, and access points.
· Conduct preventive maintenance activities to reduce risk of downtime and recurring issues.
· Monitor system performance and ensure adherence to basic security standards.
· Perform regular data backups and document incidents and resolutions.
Projects & Dynamic Tasks
· Handle ad-hoc and non-routine technical tasks based on organizational needs.
· Research, learn, and implement new tools or software required by the business.
· Participate in IT upgrade and infrastructure improvement projects.
· Support employee onboarding/offboarding from an IT perspective (accounts, devices, access).
· Collaborate with other technical teams and contribute to process improvements.
Required Qualifications
Associate's or Bachelor's degree in IT-related fields or equivalent experience
· Minimum 2 years of work experience in technical support or system management
· Strong hands-on computer hardware skills (assembly, troubleshooting, and repairs)
· Familiarity with networking concepts TCP/IP, DNS, DHCP, LAN/WAN
· Familiarity with virtualization (VMware / Hyper-V) at a basic level
· Familiarity with Windows, Linux, and macOS operating systems
· Proficiency in Active Directory (User/Group, GPO) and Microsoft 365
· Hands-on experience with passive network tasks (cabling, termination, rack organization)
· Familiarity with network equipment such as switches, routers, and access points
· Familiarity with ticketing and request management systems
· Familiarity with cybersecurity principles, Proxy, and VPN
· Ability to quickly learn new tools and technologies, especially in the field of artificial intelligence
· Strong communication skills, patience in dealing with users
· Problem-solving ability and analytical thinking
· Flexibility and readiness to perform various technical tasks outside daily routine
Compensation & Benefits
· Professional, dynamic, and innovative work environment in the AI industry.
· Opportunities to learn and work with modern, advanced technologies.
· Competitive compensation with regular payments and insurance.
· Access to up-to-date tools and equipment.
· Collaboration with an experienced and professional team.
سرزمین شریف کهن یک شرکت بینالمللی پیشرو در زمینه طراحی و تولید محصولات دیجیتال مبتنی بر هوش مصنوعی است که در بازارهای ایالات متحده، اروپا و آسیای غربی (به ویژه ایران) حضور موثر، فعال و پررنگی دارد.
مشتریان ما در سرزمین شریف کهن عمدتا شرکتهای بینالمللی ساختمانی، آژانسهای املاک بینالمللی (به ویژه آمریکایی)، پلتفرمهای فروش آنلاین املاک (همچون Zillow و دیوار) و فروشندگان آنلاین (E-commerce) همچون دیجیکالا و Amazon هستند.
سرزمین شریف کهن نه تنها وفادار به پیشبرد تولید محصولات دیجیتال مبتنی بر هوش مصنوعی است، بلکه همواره سعی بر تسلط و تمرکز بر روی زیرساختهای هوش مصنوعی، بومیسازی و ارتقا آنها نیز دارد
متخصصان حوزههای مختلف میتوانند در این فضای پویا تجربهی رشد در کنار مدیران باتجربه و زبده در یک بازار نو و بینالمللی را کسب کنند.