راه گزین رایانه | Rahgozin Rayaneh

کامپیوتر، فناوری اطلاعات و اینترنت ۵۱ تا ۲۰۰ نفر

فرصت‌های شغلی ۱۱

استخدام Technical Support Specialist

دسته‌بندی شغلی

وب،‌ برنامه‌نویسی و نرم‌افزار
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Overview:

This role combines strong problem-solving skills with excellent customer service to address technical challenges related to software and business systems. The Specialist works closely with internal teams to enhance customer experience and facilitate seamless business operations.

Key Responsibilities:

Stakeholder Support: Respond promptly and professionally to internal and external inquiries across various channels (chat, email, phone).
Issue Diagnosis & Resolution: Troubleshoot issues relating to software; provide step-by-step guidance for effective problem resolution.
Collaboration & Escalation: Work with senior technicians and other departments to resolve complex technical issues and provide timely support.
System Maintenance, Configuration & Monitoring: Install, configure, and maintain essential software, operating systems to support neobank applications. Set up and monitor performance tracking and alert systems for key business processes and applications, ensuring early detection and resolution of potential issues to maintain optimal system functionality.
Remote Support: Offer remote assistance to stakeholders during installation, configuration, and troubleshooting sessions.
Documentation & Knowledge Sharing: Accurately document issues, solutions, and processes, contributing to a knowledge base for common problems. Share knowledge to enhance team performance.
Quality Control & Compliance: Ensure that technical processes meet neobank compliance standards, especially when handling sensitive financial and customer data.

Requirements:

Technical Knowledge:

Basic understanding of networking principles, troubleshooting, and familiarity with monitoring tools for end-user and business applications.
Experience with monitoring and test tools, including the Kibana dashboard and Postman for API testing.
Knowledge of database systems (such as SQL or similar) to generate business reports and analyze data to support system improvements.
Ability to install, initiate, and maintain end-user monitoring systems to track performance and identify potential issues.
Strong understanding of data security best practices, especially within a digital banking environment.
At least Network+ certification or equivalent foundational knowledge.

Communication Skills:

Strong verbal and written communication skills for effective interaction with stakeholders from diverse backgrounds.
Patience and empathy when assisting end-users, with a commitment to a customer-centric approach.

Problem-Solving & Analytical Skills:

Ability to analyze issues, use troubleshooting tools, and apply a structured approach to resolving technical problems quickly and efficiently.
Adaptability to handle various requests, multitask, and prioritize in a fast-paced neobank setting.

Flexibility & Collaboration:

Willingness to work shifts, including late evenings and weekends, based on neobank hours.
Ability to work collaboratively within a team, share insights, and contribute to continuous process improvement.

Preferred Qualifications:

Experience: At least 1-2 years of experience in technical support, preferably in a financial or fintech environment.
Tools Proficiency: Basic understanding of data monitoring (Kibana), API testing (Postman), and familiarity with customer support software is a plus.

Why Join Us?

As a Technical Support Specialist in our neobank, you'll play a critical role in empowering our team and customers to have a seamless banking experience. You’ll be part of a dynamic, innovative environment that prioritizes professional growth and collaboration, where your technical expertise helps drive the future of digital banking.

معرفی شرکت

شرکت راه گزین رایانه در زمینه های اتوماسیون صنعتی و بانکی، ساخت و تولید سیستم های الکترونیک و الکترومکانیکی فعالیت دارد
این شرکت سعی کرده مجرب ترین متخصصین را در حوزه های مختلف شامل تحلیل کسب و کار، تحلیل و طراحی، تحقیق و توسعه، پیاده سازی و اجرا، امنیت، پشتیبانی و راهبری به کار بگیرد تا در راستای اهداف خود در حوزه طراحی و توسعه سیستم های بانکی و راهکارهای پرداخت بهتر قدم بردارد.