تومن | Toman

کامپیوتر، فناوری اطلاعات و اینترنت ۵۱ تا ۲۰۰ نفر tomanpay.net/

فرصت‌های شغلی ۹

استخدام Senior Operations Specialist

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

We are looking for an Operations Senior Specialist to join our team. As an Operations Senior Specialist, you will manage the day-to-day operations of the business, ensuring everything runs smoothly and efficiently. You will address customer issues related to bank accounts and financial transactions, reconcile data with systems, and ensure timely payments to Partners. You will work closely with other departments to support Partners onboarding, operations, and dispute resolution.

Responsibilities

Interact with partners, answer questions, and resolve issues.
Support partners with onboarding, operations, payment-related issues, disputes, and sustainable solutions.
Collaborate with internal teams such as compliance, business development, account management, optimization, and integration for partner payment-related concerns.
Work closely with the Product team and recommend back-end tools that will improve customer service.
Contribute to process improvement in partner support by identifying issues, recognizing trends, and sharing reports with the team.
Monitor day-to-day operations, track and report performance, and recommend improvements as necessary.
Assist the Operations leader in developing, planning, and coordinating operational activities and training other team members.
Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.

Requirements

Bachelor's degree or higher.
At least 3 years of experience in partner/customer support, finance, operations or related fields.
Good problem-solving skills, the ability to search for solutions and make quick decisions, and good communication skills are also essential.
Good communication skills, ability to work independently and in a team.
Experience working with CRM tools, data management, and performance reporting.
Willingness to work in a dynamic and constantly changing environment.
Strong verbal and written communication skills.
Proficiency in Microsoft Office, Google suites and SQL.

معرفی شرکت

استارتاپ "تومن" در حال حاضر مشغول فعالیت در حوزه فینتک است. ما در "تومن" به پشتوانه فهم عمیق از کسب‌وکار و تیم جوان، متعهد و متخصص خود به دنبال ایجاد محصولی منحصربفرد و برندی ماندگار در صنعت پرداخت کشور هستیم.
در حال حاضر "تومن" با ایجاد فضای کار تیمی و پویایی در تیم خود توانسته است بسیاری از فارغ التحصیلان و متخصصین حوزه های مختلف را در تیم خود جذب کند و به کمک آنها و با استفاده از تکنولوژی‌های روز دنیا، بطور مداوم در حال توسعه و افزایش سهم بازار است.
همکاری با "تومن" علاوه بر شرایط جذاب کاری، فرصت یادگیری، خلاقیت، ایده پردازی را برای شما فراهم و مسیر توسعه فردی و حرفه ای شما را هموارتر می کند.