پادرو | Podro

کامپیوتر، فناوری اطلاعات و اینترنت ۵۱ تا ۲۰۰ نفر podro.com

فرصت‌های شغلی ۵

استخدام مدیر عملیات (Operations Manager)

این آگهی منقضی شده است

دسته‌بندی شغلی

حمل و نقل
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

At Padro, we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in Customer success, human resources, finance, and Logistics, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

Objectives of this role

Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Formulate strategic and operational objectives
Manage budgets and forecasts
Perform quality controls and monitor production KPIs
Find ways to increase quality of customer service
Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
Develop, implement, and maintain quality assurance protocols
Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
Ensure that operational activities remain on time and within budget

Responsibilities

Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Partner with cross-functional teams to improve proprietary tools and systems
Work closely with IT and commercial departments to ensure that activities remain compliant
Conduct budget reviews and report cost plans to upper management

Required skills and qualifications

Three or more years of proven success in an operations management role
Strong skills in budget development and oversight
Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
Proficiency in conflict management and business negotiation processes
Knowledge of business productivity software and an aptitude for learning new applications
Leadership ability
Proficiency in Microsoft Office software and customer service
Mastering the concept of CRM and CRM software
Ability to analyze, design, implement, review and optimize call center indicators
Ability to analyze, design, implement, review and optimize call center, Logistics processes
Management of critical situations

Preferred skills and qualifications

Bachelor’s degree (or equivalent) in operations management, business administration, or related field
Strong IT skills, including database development
Ability to communicate in more than one language

معرفی شرکت

پادرو پلتفرمی هوشمند در زمینه تسهیل فرآیند فروش و ارسال محصولات در شبکه‌های اجتماعی، فروشگاه‌های آنلاین و سازمان‌های بزرگ است.
فروشندگان می‌توانند با اتصال فروشگاه‌های خود به پادرو، محصولات‌شان را از طریق لینک پرداخت اینترنتی بفروشند و بدون مراجعه به شرکت‌های پستی، سرویس پستی موردنظرشان را برای ارسال سفارش انتخاب کنند.
همچنین سفارش‌های مشتریان توسط مامورین پادرو جمع‌آوری و تحویل شرکت‌های پستی می‌شود.
پادرو با سرمایه‌گذاری هولدینگ فناپ تاسیس شده است و یکی از موفق‌ترین استارتاپ‌ها در حوزه خدمات شبکه‌های اجتماعی و لجستیک است.