Snapptrip is a subsidiary of Snapp Group, the largest Internet services company in the Middle East. Snapptrip operates in the field of online travel services (hotel and ticket). We are ambitious, passionate, and excited about pushing the boundaries of the travel industry to new frontiers in order to become the first choice of every traveler in Iran.
The Reliability Engineer II will work with other Reliability Engineers (RE), Product Managers, Software Engineers, and Architects to produce mission-critical infrastructure, tools, performance improvements, actionable and meaningful performance measurements, and communication to stakeholders. The SRE II is expected to work with management, peers, and customers to define and implement the technical vision, improve monitoring tools, error detections, defects elimination while improving Mean Time to Detection/Resolution, overall service availability, and customer satisfaction.
Take the first step towards your dream career, every Snapptrip technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Responsibilities:
Improving and developing reliability platform, building out custom tools, infrastructure, and services. Automation of manual tasks to reduce toil.
Contribute to reference architectures
Perform engineering and technical tasks as assigned by applying general engineering principles.
Perform independent research in support of technical tasks.
Participate in an on-call rotation, have strong written communication skills, and be able to develop working relationships with coworkers.
Provide technical expertise and consultation through direct involvement to identify and resolve problems.
Proposes ideas and solutions within the SRE and Product teams to solve common issues.
Bring experience, pragmatism, empathy, and composure to interactions with teams outside of the RE organization.
Balance planned and reactive work using basic project planning techniques and technical roadmaps.
Experience negotiating SLIs, SLOs, and SLAs with product owners.
Works to implement service reliability, metrics, sustainability, technical debt, and operational toil for live services running at scale.
Work across multiple project teams simultaneously to support rapid development efforts.
Use data to understand the availability, reliability, and sustainability of our services
What we are looking for:
Bachelor's Degree in Computer Science, Software Engineering, Information Systems
1-3 years of relevant experience
Understanding of and comfort with the GNU/Linux operating system
Networking basics: TCP vs UDP, basic troubleshooting, HTTP – load balancing, firewall, private networks, multi-tier design, scale-out, persistent data
Databases – at a minimum understands the basics – select/insert
Service Management – Incident Response, Change, and Problem Management
Familiarity with standard infrastructure concepts like load balancers, firewalls, object storage, and where/when they might be used
Intellectual curiosity, problem-solving, and openness is key to its success
Capable of digging into common system performance issues, such as "this is slow", developing metrics, and driving measurable improvements.
Can work on different tasks in different systems week to week
Knows when to ask for help and when to dig more on their own
Experience working on 24×7 environments oriented towards a zero downtime target
Flexible Remote:
This means that for the majority of the time you can work from home if you want. We would expect you to come into the office one day a week to maintain team knowledge.
معرفی شرکت
تا چند وقت پیش کسانی که به فکر سفر میافتادند، منبع جامع و کاملی از هتلها در دسترس نداشتند تا بتوانند بسته به بودجه و سلیقهشان اقامتگاهی مناسب پیدا کنند. اسنپ تریپ 95 درصد از اقامتگاههای ایران را در سایت گردآوری کرده است تا مسافران هتلها را مقایسه کنند و اقامتگاه مدنظرشان را با بهترین قیمت بهصورت آنلاین رزرو کنند.
اما کار همینجا تمام نشد، تیم ما هر روز بزرگتر میشد و هر روز رویا و هدفهای جدیدی پیش رویمان قرار میگرفت که بزرگترینشان این بود که بتوانیم تمامی مراحل سفر را تحتپوشش قرار دهیم. خرید آنلاین بلیط هواپیما، قطار و اتوبوس را هم به خدماتمان اضافه کردیم و انقدر بزرگ شدیم که توانستیم از نامخانوادگیمان، اسنپ، استفاده کنیم و اسممان را از پینتاپین به اسنپتریپ تغییر دهیم. خدمات ویژهای را هم برای شرکتها و سازمانها فراهم کردیم و در سایتمان بخشی را به سفرهای کاری اختصاص دادیم.
حالا اسنپتریپ از آن گروه کوچک چندنفره به گروهی 220 نفره تبدیل شده و یکی از بزرگترین سامانههای آنلاین خدمات سفر (بلیط، هتل و ...) است.
اما هدفهای ما برای ارائه خدمات بهتر و بزرگترشدن هنوز ادامه دارد. قدم بعدیمان این است که بهروزترین مرجع گردشگری ایران باشیم و کیفیت خدمات آنلاینمان آنقدر بالا باشد که تمامی گردشگران خدمات آنلاین را به خدمات آفلاین ترجیح بدهند. ما منتظر روزی هستیم که اسنپتریپ برای گردشگران یادآور تجربه خوش سفر باشد.
کار شرکت ما با فروش تمام نمیشود؛ تیم پشتیبانی اسنپ تریپ، 24 ساعته آماده پاسخگویی به مشتریان است.