At Okala, we are seeking a qualified IT help desk technician to assist our colleagues with questions and problems concerning computer systems, hardware, and software. The technician will work with colleagues remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.
Responsibilities:
Provide quick and effective assistance with information technology systems.
Guide customers remotely and personally through systems configuration, troubleshooting, and maintenance.
Listen attentively to customers’ questions and concerns and offer optimal solutions.
Prioritize employee satisfaction in all communications, directing unresolved issues to next-level personnel.
Work with desktop support engineers to provide colleagues with superior service.
Help with troubleshooting hardware and software.
Requirements:
BSc/BA in IT, Computer Science, or a relevant field, or at least 2 years of proven experience as a help desk technician
Familiar with Network+
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Familiarity with the Windows operating system
Familiar with server virtualization tools such as VSphere - ESXi
Acquainted to VOIP
Proficient in CCNP, CCNA network concepts
Familiar with the field raised by MCSE is a plus
Familiarity with setting up and maintaining HP servers is a plus
Familiarity with network storage solutions (SAN, NAS) is a plus
اکالا به عنوان یکی از بزرگترین شرکتهای فروش آنلاین کالاهای تند مصرف در کشور، از ۱۳۹۶ فعالیتش را شروع کرد. از همان ابتدا هدف اکالا تسریع و تسهیل فروش آنلاین برای قشرهای مختلف هموطنان بوده و امروز موفق شدهایم نه تنها حیطه فعالیت ما در تمام سطح کل کشور گسترده کنیم بلکه با ارائه قیمتهای مناسب و رقابتی، حجم بزرگی از کاربران را جذب نماییم.