Set Vision and Strategy: Define and implement the vision and strategic direction for the operations team, ensuring alignment with overall company goals.
Monitor and Report Performance: Regularly monitor and report on the performance of internal processes and third-party vendors to stakeholders. Use data-driven insights to suggest improvements.
Process Improvement: Identify bottlenecks and inefficiencies in operational processes and design innovative solutions to optimize performance.
OKR Management: Set and track OKRs (Objectives and Key Results) for the operations team, ensuring alignment with organizational objectives.
Sales Safety Assurance: Ensure all operational processes comply with safety standards to protect sales integrity and customer satisfaction.
Innovation and Development: Drive the innovation of operational products and processes, continually seeking ways to enhance efficiency and customer experience.
Crisis Management: Develop and implement strategies for managing operational crises and ensure business continuity.
Requirements:
Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field. A master’s degree is preferred.
Minimum of 5 years of experience in operations management, with at least 2 years in a supervisory role.
Proven experience in process improvement, performance monitoring, and strategic planning.
Experience in the e-commerce or food delivery industry is a plus
Data Analysis: Proficiency in data analysis tools and techniques to interpret performance metrics and drive decision-making.
Process Improvement: knowledge of process improvement methodologies such as Lean, Six Sigma, or Kaizen.
Project Management: Ability to manage multiple projects simultaneously and meet deadlines.
Strategic Thinking: Capability to develop and implement strategic plans that align with business goals.
Technical Knowledge: Understanding of logistics and supply chain management, especially in the context of last-mile delivery.
Behavioral Competencies:
Communication: Excellent verbal and written communication skills, with the ability to effectively convey complex information to various stakeholders.
Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues.
Adaptability: Ability to adapt to changing business environments and manage multiple priorities.
Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams.
Customer Focus: Commitment to providing excellent customer service and enhancing the customer experience.
Benefits:
Join our friendly and dynamic team and enjoy a range of perks, such as:
Professional development opportunities
Free breakfast every day
Birthday and anniversary gifts and surprises
Lunch and snack subsidies
Transportation budget
Comprehensive health insurance
Seasonal and special charges and discounts from Okala
معرفی شرکت
اُفود با سرمایهگذاری گروه سرمایهگذاری کوروش، زیرمجموعه گروه صنعتی گلرنگ، در سال ۱۴۰۲ وارد بازار شد. هدف اُفود تغییر قواعد بازار تحویل فوری غذا و میوه، نان، قهوه و… در ایران، به نفع مشتریان و فروشگاهداران است.
کاربران ما در هر زمانی از روز که بخواهند، میتوانند وارد سایت یا اپ اُفود شوند، رستورانها و سایر فروشگاههای اطراف را ببینند، غذای دلخواهشان را از آنها آنلاین سفارش دهند و بهموقع تحویل بگیرند.
فروشگاههای همکارمان نیز با دریافت کارمزد منصفانه و تسویهحساب سریع، یک همکاری بُردـبُرد خواهند داشت.
کاربران با حضور اُفود میتوانند گزینههای بیشتری برای رفع نیازهای خود داشته باشند و آزادی انتخاب را تجربه کنند.
در اُفود در کنار هم جمع شدهایم تا تغییری بزرگ را رقم بزنیم. لازمهٔ رسیدن به این تغییر کیفیت، نوآوری، پویایی و اشتیاق به تغییر و خلقکردن است.
اگر از تجربههای جدید و جریانساز لذت میبرید و میخواهید از ابتدای این تغییر با ما باشید، ما مشتاق حضورتان در اُفود هستیم.