Are you a skilled communicator with a calm, professional demeanour? Do you have excellent English skills, equivalent to a native speaker, and a knack for solving problems? If so, we’d love to have you join the Yucca team as a Telephone Customer Service Representative!
About Us
Yucca is a leading international provider of high-end smart lock solutions. We are committed to innovation, reliability, and exceptional customer service. As part of our customer support team, you’ll play a key role in ensuring our customers receive the help they need when they need it most.
What You’ll Do
• Handle customer inquiries and complaints over the phone with professionalism and empathy. • Provide assistance and solutions, ensuring customer satisfaction. • Remain calm and composed while dealing with challenging situations. • Accurately document customer interactions in our CRM system. • Collaborate with other team members to resolve complex issues.
What We’re Looking For
• Excellent English communication skills (spoken and written), equivalent to native-level fluency. • Prior experience in customer service is preferred, but not essential. • Strong problem-solving skills and the ability to remain calm under pressure. • A patient, empathetic, and professional approach to customer interactions. • Full-time availability and willingness to work from our office at Saadat Abaad.
What We Offer
• Competitive salary and benefits. • Comprehensive training on our products and services. • A friendly and supportive work environment. • Opportunities for growth within the company.
Working days: Working Hours: 11:00 AM to 7:30 PM (adjusted by approximately one hour during UK daylight savings changes)
در آبان ماه سال ۱۳۸۴ تیمی بسیار جوان بودیم که به هدف آوردن تکنولوژی نوین هوشمندسازی هتلها و منازل مسکونی، در کشور عزیزمان ایران، داستان یوکا را شروع کردیم. اکنون بعد از ۲۰ سال فعالیت، تیم یوکا نه تنها در سراسر ایران نمایندگی فعال دارد بلکه در کشور انگلستان نیز بازار خود را پیدا کرده است. نوآوران، خانواده ای در حال گسترش است از متخصصان، متعهدان، تجربه گرایان و رویاپردازان که دست در دست یکدیگر مسیر روشنی را برای سالیان پیش رو خلق خواهند کرد.
مهارتهای مورد نیاز
ارتباط با مشتریان و پشتیبانیCustomer Serviceپاسخگویی به مشتریانامورمشتریان