نقش اول کیفیت | Naghsh Aval Keyfiat

مخابرات و ارتباطات (تلکام) بیش از ۱۰۰۰ نفر nak-mci.ir

فرصت‌های شغلی ۰

استخدام DataCenter Project) NOC Team Leader-آقا)

این آگهی منقضی شده است

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Job Description:

Manage Front Office Department and activity and ensure that FO is operational and staffed 24/7.
Ensure that FO department monitors the entire network element
Ensure the follow up if the TT is opened by FO Engineers and reporting to NOC Management.
Ensure handling the customer complaints within the agreed timeline.
Ensure all alarms acknowledged in agreed time and for some of them based on OPI tickets created
Ensure 7*24 monitoring and all TT are created within SLA for Data Centers (Infrastructure, Network, Servers, OS Win/Linux, Storages, VMs & related Service or Traffic).
Ensure FO engineers to report to senior management the entire network problem according to SLA.
Audit troubleshooting analyses report and preventive guidance.
Follow the critical network issues and update to NOC manager.
Effective follow up outages/issues with MCI Managers.
Ensure first level of escalation for problem solving.
Keep Network Operation management informed for network outage.
Ensure all the customer complaints are checked and the responsibility to solve the problem is clearly defined.
Make sure that FO engineers supervise the service during CR implementation, and verify the service status after CR finished.
Ensure all network problems caused by site CR are properly followed with related teams inside and outside of company
Check FO on a daily, weekly and monthly report and quality improvement. Suggest for changing the design of the report to make it better.
Define and set individual and collective objectives (KPI’s) for the team, cascaded down from the general department objectives, within the performance review process.
Evaluate individual and collective objective achievements in consultancy with the department manager.
Optimize and improve the team performance in terms of organization and proper size

Requirements:

Experience of network monitoring, dispatching.
Familiar with equipment management and trouble handling and procedure of emergency.
Telecom and IT knowledge.
Very familiar with managed equipment and the existing architecture and configuration of the respective networks.
Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
Performance management.
Customer Expectation Management.
Fault management.
Good analytical and investigation technique.
Detail knowledge in Data Center Standards, Infrastructure, Servers, OS Win/Linux, Storages, VMs & Network (Routing, Switching, Services or Traffics).
Knowledge of Infrastructures Data Center (Cooling, Power, …)
Knowledge in Network Management Systems.
Knowledge about network operation processes and interfaces.
Knowledge of network topology, traffic handling capabilities and traffic characteristics.
Knowledge of network performance / configuration parameters and their interpretation and use.
Analytical & Problem Solving.
Persistence & Perseverance.
Leadership capabilities
Relationship Building.
Resource management
Rigor & Organization.
Team Work.
Ability to work under Pressure
At least 5 years of related experience and BS degree in technical fields. In case of having an Associate Degree should have at least 9 years of related experience.
Familiar with Telecom and IT network specially Data Center.
Proficient English.
Good knowledge of MS Office Pack (Word, Excel, PowerPoint, Access, Visio, etc.).
Ability to work off hours depending on Network outages and the Customer requests.
Full time availability (24x7) to support after office hours and be able to relocate with in the country.

معرفی شرکت

نقش اول کیفیت، یک شرکت ارائه‌دهنده سرویس‌های مدیریت شده مخابراتی و فناوری اطلاعات با هدف بومی‌سازی ارائه خدمات فنی و مهندسی صنعت ارتباطات و فناوری اطلاعات کشور در سال ۱۳۹۰ تأسیس گردید. خدمات این شرکت شامل مدیریت فعالیتهای مورد نیاز در سراسر چرخه عمر خدمات مخابراتی و فناوری اطلاعات می باشد. اهم این فعالیتها طراحی، پیاده سازی و نگهداری خدمات؛ اجرای پروژه ها به صورت کلید در دست (Full Turn key) چه بصورت پیمانکاری و چه بصورت مشارکت سرمایه گذاری می باشد.