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Job Description
● Customer complaint handling – second line service.
● Analyze and ticket creation.
● Ensure the treatment of the customer complaints received via customer care, and information about the ongoing action to solve them.
● Reporting and database updating.
● Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.
Requirements
● Bachelor’s degree in Telecommunications or Computer Science.
● Strong collaborating ability, create and handle and relationships with other departments.
● Very familiar with managed equipment and the existing architecture and configuration of the respective networks
● Analytical and problem-solving.
● Persistence and perseverance.
● Rigor and organization.
● Working under pressure.
● Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
● Intermediate at English.
● Intermediate at MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
● Ability to work off hours depending on Network outages and Customer requests.
● Full-time availability (24/7) to support after office hours and be able to relocate within the country.
● 1 to 2 years of experience in the telecom industry is preferred.
نقش اول کیفیت، یک شرکت ارائهدهنده سرویسهای مدیریت شده مخابراتی و فناوری اطلاعات با هدف بومیسازی ارائه خدمات فنی و مهندسی صنعت ارتباطات و فناوری اطلاعات کشور در سال ۱۳۹۰ تأسیس گردید. خدمات این شرکت شامل مدیریت فعالیتهای مورد نیاز در سراسر چرخه عمر خدمات مخابراتی و فناوری اطلاعات می باشد. اهم این فعالیتها طراحی، پیاده سازی و نگهداری خدمات؛ اجرای پروژه ها به صورت کلید در دست (Full Turn key) چه بصورت پیمانکاری و چه بصورت مشارکت سرمایه گذاری می باشد.