Ensure the IT systems maintenance with monitoring of incident and problems for quick resolution.
Ensure the Office Automation and Applications deployment for equipment and software.
Ensure upgrades or deployments of application software packages and remote distribution to workstations and users.
Provide answers to users for all specific issues and resolve them within the defined SLA.
Report, unresolved problems to Layer 2 support
Report on equipment and service problems (internal & external) and supervision of supplier resolution to completion.
Distribute the application support documentations.
Execute or follow the installation and maintenance of Office automation equipment, LAN equipment and software to end users.
Follow and document the equipment movement for inventory purposes.
Ensure the security, cleanliness and physical installation of IT equipment (Network and Servers) in the technical rooms of the relevant area.
Manage the user domain access and file service management.
Key Professional Competencies:
IT Land Network knowledge.
Office environment.
Telecom industry understanding.
Qualifications & Experience:
At least 2 years of related experience and BS degree in technical fields. In case of having an associated degree should have at least 4 years of related experience.
Familiarity with MS Office & updated OS environment is a must.
According to Iranian Job Classification Principles, replacement of Working Experience and Education is also possible for this position
معرفی شرکت
نقش اول کیفیت، یک شرکت ارائهدهنده سرویسهای مدیریت شده مخابراتی و فناوری اطلاعات با هدف بومیسازی ارائه خدمات فنی و مهندسی صنعت ارتباطات و فناوری اطلاعات کشور در سال ۱۳۹۰ تأسیس گردید. خدمات این شرکت شامل مدیریت فعالیتهای مورد نیاز در سراسر چرخه عمر خدمات مخابراتی و فناوری اطلاعات می باشد. اهم این فعالیتها طراحی، پیاده سازی و نگهداری خدمات؛ اجرای پروژه ها به صورت کلید در دست (Full Turn key) چه بصورت پیمانکاری و چه بصورت مشارکت سرمایه گذاری می باشد.