• Follow operational end to end action with the subcontractors to erase the network Problem. • Troubleshoot and repair equipment breakdown or failure. • Fix the problem in case of an outage and define an action plan to avoid the same problem in the future. • Verify network installations and activities are performed according to safety rules. • Support Network integration for the integration of elements and ensure all alarms are cleared before any confirmation. • Perform PM activities on each site assigned to his region, produce a report on each site with the detailed problem and propose a solution. • Detect all elements (Gen-Set, AC, Tower…) related issues regarding all CM and PM needs to be performed. • Follow and audit PM done by the subcontractors. • Check the preventive maintenance report provided by the subcontractors and highlight in case of deviations. • Work closely with Back Office, Customer Care, and Optimization to solve customer complaints related to his area, Fix the customer complaint within the agreed SLA. • Check before leaving the sites, and confirm the clearance for all the alarms with the Front office engineer. • Prepare weekly meetings with the Subcontractors to define an action plan regarding the Radio alarm still pending, projects, and action plan. • Report and address immediately any deviations and anomalies, and ensure to send maintenance intervention report after each intervention (Internal or from Subcontractors). • Ensure all the information regarding the trouble (Alarms, Customer complaints) is completed in the system (Trouble Ticket /Network Database). • Ensure stock database is always updated. • Update the network database for each action done in the network. • Be responsible to have full information regarding the materials, equipment, and routing plan for his updated region (Soft & Hard). • Produce a monthly report on all power/Transmission/HW outages and provide root cause analysis
معرفی شرکت
نقش اول کیفیت، یک شرکت ارائهدهنده سرویسهای مدیریت شده مخابراتی و فناوری اطلاعات با هدف بومیسازی ارائه خدمات فنی و مهندسی صنعت ارتباطات و فناوری اطلاعات کشور در سال ۱۳۹۰ تأسیس گردید. خدمات این شرکت شامل مدیریت فعالیتهای مورد نیاز در سراسر چرخه عمر خدمات مخابراتی و فناوری اطلاعات می باشد. اهم این فعالیتها طراحی، پیاده سازی و نگهداری خدمات؛ اجرای پروژه ها به صورت کلید در دست (Full Turn key) چه بصورت پیمانکاری و چه بصورت مشارکت سرمایه گذاری می باشد.