نقش اول کیفیت | Naghsh Aval Keyfiat

مخابرات و ارتباطات (تلکام) بیش از ۱۰۰۰ نفر nak-mci.ir

فرصت‌های شغلی ۱

استخدام RAN Access Network) Front Office Engineer-آقا)

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دسته‌بندی شغلی

مهندسی برق و الکترونیک
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Job Description:

Monitor continuously 24/7 the status, performance, and alarms of all network nodes and segments.
Carrying out all regular O&M routines and preventive maintenance activities.
Acknowledge alarms based on agreed OPI and customer requests.
Detect critical and major alarms within SLA, check the alarms that appeared in the NMS, confirm no relation with the ongoing CR/WO in the network, and perform 1st level action commands before alerting.
Inform Technical leaders about the important outages and updates within internal SLA.
Ensure escalation to the Network operation management in case the alarm is not cleared within the SLA.
Perform health check process.
Ensure that proper alarm handling and escalation procedures are followed ensure the shortest possible reaction and remedy time applicable to specific fault categories, and attain required service levels.
Check in the NMS and Trouble ticket system if the problem is related to ongoing alarm, check if the alarm is related to a lack of coverage.
Open TT (Network fault or customer complaints) in the trouble ticket system within the agreed SLA.
Coordinate the remedy of failures by diagnosing the fault.
Full observation on ticket dashboard and follow-up with BO, Province, and other teams.
Close the trouble ticket when the alarm/Customer complaints are confirmed that they are resolved and verification of ticket comment.
Update the ticket with information related to the problem (best practice, information related to the field, access, complaints area…).
Handover clean ticket dashboard to next shift.
Report and address without delay any deviations and anomalies for OSS, Monitoring, and ticketing systems.
Ensure all the information regarding the trouble (Alarms, customer complaints) is completed in the system (Trouble ticket system/CRM/Network database).
Effective and complete handover for running incidents among shifts.

Requirements:

Familiarity with the basic concepts of mobile networks (2G / 3G / 4G)
Minimum technical knowledge in IT field (Network+ level)
Very familiar with Schneider Electronic Devices.
Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
Analytical and problem-solving.
Teamwork.
Ability to work under pressure.
Agility.
At least Bachelor's degree in Electricity (Power, Telecommunications, Electronics), IT, Computer Engineering and ITC.
Intermediate level in English.
Intermediate level in MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
Work in shift (12/36) .
Maximum 30 years old

معرفی شرکت

نقش اول کیفیت، یک شرکت ارائه‌دهنده سرویس‌های مدیریت شده مخابراتی و فناوری اطلاعات با هدف بومی‌سازی ارائه خدمات فنی و مهندسی صنعت ارتباطات و فناوری اطلاعات کشور در سال ۱۳۹۰ تأسیس گردید. خدمات این شرکت شامل مدیریت فعالیتهای مورد نیاز در سراسر چرخه عمر خدمات مخابراتی و فناوری اطلاعات می باشد. اهم این فعالیتها طراحی، پیاده سازی و نگهداری خدمات؛ اجرای پروژه ها به صورت کلید در دست (Full Turn key) چه بصورت پیمانکاری و چه بصورت مشارکت سرمایه گذاری می باشد.