• Setup and manage tele-sales team, ensuring lead generation and follow up is done smoothly • Support onboarding of clients through CRM and keep track of bottlenecks in the process • Prepare required reports for management with insight on process efficiency and customer conversion and activity. • Segmentation and classification of customers for better service delivery • To supervise the implementation of Customer Service operational plans through coordinating team activities in order to achieve assigned targets • To lead team activities in order to increase response quality and improve service delivery, customer satisfaction and customer experience, customer engagement and controlling churn rate • To ensure query resolution as a one stop shop. • To ensure implementation of assigned projects and operational plans, internal processes • Lead team activities to ensure compliance of it with agreed service levels • Coach direct reports to provide a qualitative service, respond to subscribers' complex queries • To ensure all major incidents and issues escalations are prioritized based on logical impacts on subscriptions • Monitor and analyze calls and back-office logs to achieve agreed service level and provide monthly motivation plans • Review pilot processes and provide feedback to the QA team to cover the gaps based on customers’ needs and identified objectives.
Required Profile:
• Well-spoken and command over managing relationships with business clients • Customer oriented approach • Detail oriented and problem solving nature • 3 years of experience in similar role i.e.; tele sales/customer service • Fluent in/with process management tools • Familiar with CRM applications and procedures • Excellent communication and negotiation skills • Knowledge of Financial products & market is an advantage
معرفی شرکت
ما در کیان بیزینس به دنبال ایجاد و حفظ بهترین تیمهای کاری از طریق کشف استعدادها و به کارگیری متخصصین حوزههای IT، کسبوکار، مالی و سرمایهگذاری برای همراهی سازمانها، مدیران و کارآفرینان در مسیر موفقیت هستیم.
شرکت نوآوران پذیرش پیشرو کیان (کیان بیزینس) در سال ۱۳۹۶ تاسیس و به عنوان بازوی اجرایی «گروه مالی کیان» در حوزه کسبوکارها با هدف ارائه راهکارهای هوشمند مديريت سرمايه و نقدينگي، به فعالیت میپردازد.