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ورود کارجو ثبت‌نام کارجو
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جیبیت | Jibit

تاسیس در ۱۳۹۵ کامپیوتر، فناوری اطلاعات و اینترنت ۵۱ تا ۲۰۰ نفر jibit.ir

استخدام کارشناس ارشد HelpDesk

  • دسته‌بندی شغلی

    IT / DevOps / Server

  • موقعیت مکانی

    تهران ، تهران

  • نوع همکاری

    تمام وقت

  • حداقل سابقه کار

    سه تا شش سال

  • حقوق

    توافقی

شرح موقعیت شغلی

Summary:
 The Senior Help Desk Analyst provides technical support and assistance to end-users in a timely and efficient manner. They are responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues, as well as providing guidance and mentorship to junior help desk staff. The Senior Help Desk Analyst also assists with the implementation and maintenance of IT systems and performs advanced troubleshooting and problem-solving tasks.

Responsibilities:

  • Provide timely and effective technical support to end-users via phone, email, or in-person, and ensure proper resolution and closure of incidents within agreed-upon service level agreements (SLAs).
  • Diagnose and troubleshoot hardware, software, and network issues, and escalate complex problems to higher-level support or relevant teams for resolution.
  • Perform advanced troubleshooting and problem-solving tasks, including analyzing logs, examining system configurations, and conducting root cause analysis to identify and resolve recurring issues.
  • Mentor and provide guidance to junior help desk staff, including providing training, sharing best practices, and assisting with complex technical issues.
  • Assist with the implementation, configuration, and maintenance of IT systems, including computers, printers, servers, and networking equipment.
  • Create and maintain documentation for technical procedures, troubleshooting guides, and knowledge base articles to improve overall efficiency and effectiveness of the help desk.
  • Stay up-to-date with the latest technology trends, products, and best practices through continuous learning and professional development.
  • Collaborate with other IT teams, vendors, and stakeholders to resolve technical issues, implement changes, and improve IT services.
  • Participate in on-call or after-hours support rotations as required.
Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Minimum of [3] years of experience in IT support, help desk, or a related role.
  • Strong technical knowledge of hardware, software, and networking concepts, with expertise in troubleshooting and problem-solving.
  • Experience with common operating systems, such as Windows, macOS, and Linux, as well as common productivity applications and software.
  • Knowledge of Active Directory, DNS, DHCP, and other network technologies.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users in a clear and concise manner.
  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Strong customer service orientation, with a focus on providing exceptional end-user support.

معرفی شرکت

جیبیت (JIBit)، برند تجاری شرکت ایوان‌رایان‌پیام، ارائه دهنده سرویس‌های پیشرفته مالی و پرداخت آنلاین برای سازمان ها و کسب و کارهای بزرگ است.

  • مهارت‌های مورد نیاز

    Helpdesk DHCP DNS Linux

  • جنسیت

    مهم نیست

  • وضعیت نظام وظیفه

    مهم‌ نیست

  • حداقل مدرک تحصیلی

    کارشناسی
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