ایران تک تلنت | Iran Tech Talent

کامپیوتر، فناوری اطلاعات و اینترنت ۲ - ۱۰ نفر

فرصت‌های شغلی ۱

استخدام کارشناس ارتباط با مشتریان(دورکاری)

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت دورکاری
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

"This Position is Remote in Canada"

A rapidly expanding tech company specializing in innovative web solutions in Canada is seeking a skilled Customer Support Specialist to join their team and drive their continued success. The ideal candidate will have a background in working within start-ups, a deep understanding of user flows, and a natural ability to empathize and communicate effectively with users. If you are tech-savvy, patient, and proficient in English, mostly written and spoken do not hesitate to apply!

Responsibilities:

Provide exceptional customer support via email, chat, and phone, ensuring timely and accurate resolutions.
Understand and navigate user flows to assist customers in troubleshooting and optimizing their experience.
Engage with users empathetically, demonstrating patience and understanding to foster positive relationships.
Collaborate with the product and development teams to communicate user feedback and identify areas for improvement.
Create and maintain detailed documentation of user interactions, issues, and solutions.
Innovate and contribute creative solutions to enhance the overall customer support process.

Qualification:

Proven experience in a customer support role within a start-up environment.
Strong knowledge of user flows and the ability to troubleshoot technical issues.
Exceptional written and verbal communication skills in English.
Empathetic, patient, and adept at managing customer expectations.
Tech-savvy with a keen interest in learning new tools and software.
Creative thinker with the ability to propose and implement innovative solutions.
English Language Level: Advance

Time zone: You should be located between GMT and GMT+04:00

Benefits:

Working with an international team on 3 continents
Working on a cutting-edge insight tool
Remote work
Competitive compensation
No interest loans
Payment in USD (in line with the local market rate)

معرفی شرکت

Technology changes fast, and the demand for skilled talent has increased with it, even as the
economy slows down. Introducing our company, a leading player in the recruitment industry that
specializes in sourcing tech talents from Iran. With years of experience under our belt, we have
built a strong network of highly skilled Iranian developers who are looking for job opportunities in
various parts of the world. Our focus is on helping businesses across the globe to find the right
talent to expand their teams and grow their businesses. We work B2B and our target market is
companies that seek to leverage Iranian developers both in Iran and abroad, particularly in
Canada, Europe, and the Middle East. Our recruitment process is designed to identify the best
candidates, screen them thoroughly and make sure they are the perfect fit for our clients' needs
With our expertise in this field, we are committed to providing top-notch recruitment services to our
clients and connecting them with the best talent available in Iran

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