We are seeking an experienced and strategic Mock Test Operations Manager to lead and grow our team focused on English proficiency exam preparation (IELTS, TOEFL, PTE, etc.). This role is central to ensuring students receive high-quality instruction, guidance, and results in their standardized test journeys.
Key Responsibilities
Team Leadership: Manage, mentor, and support a team of instructors, coaches, and test prep specialists.
Program Oversight: Own the end-to-end operations of English test preparation programs — from curriculum design to student performance analytics.
Performance Management: Track student outcomes and team KPIs, and continuously improve results through data-driven decisions.
Quality Assurance: Ensure all test prep content, teaching methodologies, and student engagement align with international standards and best practices.
Scheduling & Resource Planning: Oversee the allocation of personnel and resources to effectively meet customers' demand and support internal operational goals.
Stakeholder Communication: Act as the main point of contact between the team members, customers, and executive management.
Innovation: Introduce new tools, platforms, and methodologies to keep the test prep experience effective and competitive.
Required Skills
Proven experience (3+ years) in a leadership role in education, language instruction, or test preparation.
Strong understanding of English standardized tests (IELTS, TOEFL, etc.), including formats, scoring, and preparation strategies.
Excellent communication, organizational, and people-management skills.
Data-literate, with a focus on continuous improvement and student outcomes.
IELTS score of 6.5 or higher or equivalent.
Experience working with CRM
Familiarity with communication tools such as Zoom, Microsoft Teams or similar platforms.
Preferred Skills
Familiarity with online exam systems.
Experience running webinars or educational events.
Prior collaboration with international institutions.
Familiarity with Ed-Tech.
Prior work in the education industry.
What We Offer
Competitive salary and performance-based incentives and bonus based on the activity.
Supplementary health insurance.
A passionate, mission-driven team
Opportunity to impact thousands of learners
Continuous professional development and growth
Employee welfare and cultural activities, including participation in organizational events and celebrations to foster team spirit.
معرفی شرکت
آیلتس تهران نخستین و باسابقه ترین مرکز رسمی برگزاری آزمون آیلتس در ایران با مجوز سازمان سنجش و IDP استرالیا است. این مجموعه با بیش از 30 سال سابقه آماده ارائه خدمات آزمون، آموزش و مشاوره به داوطلبان در تهران و چند شهر دیگر میباشد. به کارگیری تکنولوژی و روشهای به روز در ارائه خدمات حرف اول را در اهداف سازمانی ما میزند. ما تیمی از بهترین متخصصان را در مجموعه خود گرد هم آورده ایم که به داوطلبان و مشتریان کمک میکنند تا به اهداف خود برسند. در آیلتس تهران همواره به دنبال اعضای پرانرژی، خلاق و حرفه ای برای افزودن به محیط دوستانه خود هستیم.