داده گستر عصر نوین(های وب) | HiWeb

مخابرات و ارتباطات (تلکام) بیش از ۱۰۰۰ نفر www.Hiweb.ir/

فرصت‌های شغلی ۱۹

استخدام CX Analyst

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

The Customer Experience (CX) team at Hiweb is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience Analyst at Hiweb, you will be part of a customer experience practice dedicated to listening and learning from our customers, harnessing the power of customer insights to drive and influence business improvements and bolster customer centric decision-making across the business. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience. Leveraging your strong background in CX/VoC and expertise in data analysis and storytelling, your passion for customer centricity, you will help shape the future of our customer experience program and contribute to the growth and success of our organization.

Responsibilities

Monitor customer feedback continuously to identify emerging trends and issues, performing deep dive analysis to uncover wins and opportunities.
Champion the voice of customers by sharing insights widely and collaborating with relevant business partners to foster customer-centric decision-making.
Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experienced drivers.
Keeping informed of industry trends and new CRM technologies.
Identifying customer needs and taking proactive steps to maintain positive experiences.

Requirements

3+ years of experience in customer experience or customer insights analytics
Proficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders’ needs
Proficiency in customer experience measurement tools and methodologies, including NPS, CSAT, CES, and customer journey mapping.
Strong written and verbal communication skills, with the ability to present complex data and insights clearly and concisely.
Customer-centric mindset and the ability to empathize with customers to understand their needs and preferences.

معرفی شرکت

شرکت داده‌گسترعصرنوین از سال ۱۳۸۲ به‌عنوان یکی از شرکت‌های ارائه‌دهنده خدمات انتقال داده (PAP) آغاز بـه کار نموده است. در سال ۱۳۸۸ مالکیت این شرکت به بخش خصوصی واگذار شد و در سال ۱۳۹۱ نام تجاری «های‌وب» را در بازار مخابرات و ارتباطات کشور معرفی نمود. در طی دوره فعالیت جدید، این شرکت توانست به‌سرعت در بازار رقـابتی خدمات دستـرسی به دیتـا و اینترنت رشد نماید، به‌نحوی‌که با ارائه سرویس در بیش از ۵۴۳ شهر در سال ۱۳۹۵ توسط سازمان تنظیم مقررات و ارتباطات رادیویی به‌عنوان یکی از شرکت‌های برتر انتخاب گردد.