هلی تکنولوژی | Heli Technology

کامپیوتر، فناوری اطلاعات و اینترنت ۵۱ تا ۲۰۰ نفر heli.technology

فرصت‌های شغلی ۲

استخدام VoIP Engineer (Remote)

این آگهی منقضی شده است

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت دورکاری
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Job Description

We are seeking an experienced and passionate VoIP Engineer to join our team. As a VoIP Engineer, you will be responsible for planning, designing, implementing, and maintaining VoIP telecommunications systems. You will ensure the systems operate efficiently and effectively, provide support to end-users, monitor system performance, and troubleshoot issues as they arise.

Responsibilities:

Plan, design, install, configure, and maintain the voice infrastructure, including making hardware and software recommendations
End-to-end installation and configuration of VICIdial on Linux-based servers (such as CentOS or Ubuntu)
Configure forecasting systems and automatic contact systems for outbound campaigns
Set up incoming call queues, IVR systems, and hybrid call routing solutions
Install, configure, and optimize ViciPhone (WebRTC-based phone software) for use by users on VICIdial
Ensure proper parsing in VICIdial for correlating user performance
Configure and debug SIP trunks to route calls through VoIP providers
Ensure compatibility with VoIP provisioning and routing for both incoming and outgoing calls
Monitor call quality, optimize call performance, reduce delay, and improve system performance
Implement security measures including firewall configuration, IP whitelisting, and traffic encryption (TLS/SRTP) to secure VoIP communications
Set up backups and disaster recovery plans, including recovery strategies, for VICIdial servers
Configure MySQL databases for call reporting and analysis in VICIdial
Set up and customize real-time and historical reports for user performance monitoring
Provide ongoing support for VoIP-related issues including call quality, system crashes, and user connectivity
Troubleshoot VoIP, WebRTC, and network issues including NAT, codecs, and SIP-related problems
Create detailed documentation for system installations, user manuals, and management guidelines
Train IT teams and provide support in managing and resolving VICIdial bugs

Skills and Requirements:

Minimum of 5 years of experience in installing and configuring VoIP systems
Practical experience in installing, configuring, and customizing VICIdial
Experience with ViciPhone (WebRTC) integration in VICIdial
Working knowledge of the Asterisk PBX system and related technologies
Proficiency in managing Linux servers (CentOS, Ubuntu)
Deep understanding of the SIP protocol, including the configuration and troubleshooting of SIP trunks
Familiarity with VoIP codecs (such as G.711 and G.729) and voice optimization techniques
Experience with MySQL database management
Knowledge of firewall configuration, network security, and VoIP setup
Familiarity with WebRTC, HTML5, and phone software technologies
Knowledge of Apache, PHP, and Postfix for VICIdial web interface
Familiarity with call center operations, expected call standards, and technologies
Strong problem-solving skills and ability to work under pressure

معرفی شرکت

هلی تکنولوژی یک شرکت هلدینگ ترکیبی است که بر این باور است که درخشش جمعی، موتوری برای نوآوری است. این شرکت در سال ۲۰۲۰ در استانبول تأسیس شد و با ایجاد، مدیریت و حمایت از مجموعه‌ای متنوع از کسب‌وکارها در صنایع مختلف، به رشد و پیشرفت آن‌ها کمک می‌کند.
ما مسیرهایی را روشن می‌کنیم تا ایده‌ها شکوفا شوند و کسب‌وکارها به پتانسیل کامل خود دست یابند. از زمان آغاز رسمی فعالیت، به شبکه‌ای پویا از ذهن‌های خلاق تبدیل شده‌ایم که راهکارهایی تأثیرگذار ارائه می‌دهند و الهام‌بخش پیشرفت هستند.