متن اول | First Source

کامپیوتر، فناوری اطلاعات و اینترنت ۵۱ تا ۲۰۰ نفر www.firstsource.tech

فرصت‌های شغلی ۰

استخدام Customer Technical Support Executive

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دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

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حقوق

توافقی

شرح موقعیت شغلی

First Source Arya Solutions is seeking an enthusiastic, driven, and proactive Customer Technical Support Executive to serve our overseas clients. You’ll be operating at the front line and serving as the voice of the company. This role is essential –– by delivering a world-class customer experience, you are directly responsible for creating customer loyalty and nurturing business growth

About First Source Arya Solutions LLC

First Source Arya Solutions is a startup with big ambitions. We’re on a mission to transform the global financial industry by developing state-of-the-art software solutions that make financial services more accessible to everyone

Working at First Source gives you more responsibilities and opportunities to help you realize your full potential. You’ll be able to learn and improve every day from doing a lot of different things in a fast-paced, startup environment that values tenacity, creativity, and hard work

Out of all the countries in the world, we’ve decided to set up in Iran to take advantage of the country’s large pool of IT talent. We believe there is an untapped wealth of developers and testers with world-class potential who can help us in our mission to transform the financial trading industry

We believe that software plays an essential role in every business –– especially for financial institutions that manage millions in transactions each day

We constantly push the boundaries of what’s possible to deliver cutting-edge products and services that can solve problems, meet challenges, and transform a business. We build great software not as the end goal, but as the means to an end

The ideal candidate

As our Customer Technical Support Executive, you must genuinely enjoy helping others. You are naturally curious, love solving problems, and will go the extra mile to make our customers happy

You are also a patient and enthusiastic communicator who enjoys engaging with even the toughest customers

:To excel in this role, you must have

Excellent English language skills, both oral and written

Proficiency in a second language (both oral and written) is preferred

Previous work experience in a customer service and/or marketing role

Experience in the financial software development industry is preferred

A university degree in marketing or computer science is a plus

Your role

As our Customer Technical Support Executive, you will support First Source’s overseas clients, and help resolve and reduce the issues they’re facing with our products and services. The frontline is essential to our business and you are expected to deliver world-class customer service that creates customer loyalty and promotes business growth.

:You will

Resolve complex customer care issues through careful investigation and in keeping with

existing policies and procedures

Communicate solutions to customer issues in a clear, concise, friendly, and timely

manner

Respond to customer inquiries by phone, email, social media, and live chat daily

Process applications and customer documentation according to relevant policies and

regulations

File records and documents of customer interactions according to existing guidelines

Identify new marketing opportunities through customer feedback and contribute ideas to

expand our customer base

Collaborate with members of our IT team to identify new ways to improve our products

and services for customers

Work at regular office hours with a dependable routine

Join efforts with customer support agents in different time zones to achieve the optimum

results in ensuring customer satisfaction

Remuneration and benefits

This position offers a market-based salary, annual performance bonus, and flexible hours

Location

Tehran, Iran

معرفی شرکت

هدف ما در شرکت متن اول، توسعه‌ی پیشرفته‌ترین راهکارهای نرم‌افزاری در زمینه خدمات مالی و متحول ساختن این صنعت در سرتاسر جهان است.
همکاری با شرکت متن اول، فرصتی را در اختیار شما می‌گذارد تا بتوانید نهایت توان و استعداد خود را به نمایش بگذارید. درمحیط پویای این شرکت که برای پیگیری، نوآوری، و سخت کوشی ارزشی ویژه قائل است، شما ضمن مشارکت در طرح های متنوع، در مسیر رشد حرفه ای خود گام برمی دارید.
رویارویی و غلبه بر چالش‌های جذاب و منحصر به فرد کاری را با ما تجربه کنید. شرکت متن اول پس از شش سال فعاليت در شهر تهران اقدام به افتتاح دفتر جديد خود در شهر اصفهان نموده است

مهارت‌های مورد نیاز

Customer Care Customer Support ارتباط با مشتریان و پشتیبانی امور مشتریان
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