:fill(transparent):format(png)/https://mstorage2.jobinjacdn.com/other/files/uploads/images/4d9d6350-06d2-11eb-a179-d6b790452c1a_1d90f08f-3228-4f71-8545-0259d7378816/main.png)
فراز اندیشان | Farazandishan
استخدام Software Support Engineer
-
دسته‌بندی شغلی
-
موقعیت مکانی
-
نوع همکاری
-
حداقل سابقه کار
-
حقوق
شرح موقعیت شغلی
Please review the Job Description and Requirements below. If your experiences align with our criteria, we encourage you to send us your CV to join to an international company!
Job Description
1. Agile and efficient working based on project timelines and targets.
2. Take ownership of customer issues and follow problems to resolution based on company procedures and regulations.
3. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues by HQ and R&D support.
4. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
5. Provide prompt and accurate feedback to customers.
6. Ensure proper recording and closure of all issues.
7. Prepare accurate and timely reports.
8. Requirements analysis and clarification for the R&D team.
9. Deliver requirements to customer-based ATP and acceptance.
Requirements
1. Bachelor's degree in Information Technology, Computer Science, or equivalent (Software is preferred).
2. At least three years of work experience in telecom/IT companies (enterprise level).
3. Work experience in Unix/Linux systems, utilities, and scripting.
4. Work experience in database (SQL-based).
5. Network (Routing and IP) knowledge and experience.
6. Strong problem-solving skills.
7. Working experience in online/offline charging and customer management (CRM) software and products.
8. Excellent teamwork skills.
9. Excellent communication and client-facing skills.
10. Excellent written and verbal communication skills (English and Persian).
Job Description
1. Agile and efficient working based on project timelines and targets.
2. Take ownership of customer issues and follow problems to resolution based on company procedures and regulations.
3. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues by HQ and R&D support.
4. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
5. Provide prompt and accurate feedback to customers.
6. Ensure proper recording and closure of all issues.
7. Prepare accurate and timely reports.
8. Requirements analysis and clarification for the R&D team.
9. Deliver requirements to customer-based ATP and acceptance.
Requirements
1. Bachelor's degree in Information Technology, Computer Science, or equivalent (Software is preferred).
2. At least three years of work experience in telecom/IT companies (enterprise level).
3. Work experience in Unix/Linux systems, utilities, and scripting.
4. Work experience in database (SQL-based).
5. Network (Routing and IP) knowledge and experience.
6. Strong problem-solving skills.
7. Working experience in online/offline charging and customer management (CRM) software and products.
8. Excellent teamwork skills.
9. Excellent communication and client-facing skills.
10. Excellent written and verbal communication skills (English and Persian).
معرفی شرکت
شرکت فرازاندیشان حساب خالق برخی از سرویس های فروشگاهی آنلاین، که بر روی چند پروژه همزمان فعال است؛ تمرکز خود را بر روی سایت بازارچه آنلاین و مدیریت منابع انسانی گذاشته و سعی دارد تیمی جوان و حرفه ای را در این حوزه استخدام نماید.
محدوده شرکت : شهید بهشتی
محدوده شرکت : شهید بهشتی
-
مهارت‌های مورد نیاز
-
جنسیت
-
وضعیت نظام وظیفه
-
حداقل مدرک تحصیلی
این آگهی منقضی
شده است
مشاغل مشابه
-
:fill(transparent):format(png)/https://mstorage2.jobinjacdn.com/other/files/uploads/images/25fea91a-10cd-11e8-a1b2-06a874001fea_7d38f32e-a9fe-4cf4-a307-53819fb9653c/main.png)
برنامه‌نویس جاوا (Java) (امروز)
-
Software Engineer (دورکاری) (۳۵ روز پیش)
-
:fill(transparent):format(png)/https://mstorage2.jobinjacdn.com/other/files/uploads/images/303e1225-d88c-46c5-8588-ef4526a27345/main.png)
Senior Software Engineer (امروز)
-
:fill(transparent):format(png)/https://mstorage2.jobinjacdn.com/other/files/uploads/images/bfa539a3-bc67-40e8-9bb5-e22f4aff0f32/main.png)
Senior Software Engineer (۱۲ روز پیش)
-
:fill(transparent):format(png)/https://mstorage2.jobinjacdn.com/other/files/uploads/images/35680f56-2a5d-4a8f-a2b6-e89fbdde723c/main.png)
Senior Software Engineer (۲۷ روز پیش)
-
:fill(white):format(jpeg)/https://mstorage2.jobinjacdn.com/other/files/uploads/images/072d62c1-c13b-4d13-86cb-d76bde5bc27c/main.jpg)
Principal Software Engineer (۳۹ روز پیش)
چه موردی را می‌خواهید گزارش کنید؟
از اینجا شروع کنید
این آگهی منقضی شده است
در شغل بهتری استخدام شوید! رایگان!
- جستجو و ارسال رزومه به آگهی‌های استخدام بیش از ۱۰۰,۰۰۰ شرکت ایرانی
- رزومه‌ساز رایگان
- دریافت فرصت‌های شغلی جدید مرتبط از طریق ایمیل (Job Alert)
- شناخت محیط کار و فرهنگ سازمانی شرکت‌های در حال استخدام