فراز | Faraz

تاسیس در ۱۳۹۹ کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر faraz.io

استخدام کارشناس پشتیبانی(خانم-دورکاری)

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت دورکاری
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

Job Details:

Type: Full-time/Remote
Although Tehran is specified as the location, we welcome applicants from any city in Iran.
Note: This is a permanent, full-time position. We are only considering candidates who are seeking a full-time commitment. Part-time or hourly contract applicants will not be considered.

Responsibilities:

Customer Assistance: Provide timely and professional assistance to users via email, online chat, support ticket, and phone. Address inquiries regarding product functionalities, account management, billing, and other related concerns.
Technical Troubleshooting: Diagnose and resolve technical issues users report, including software malfunctions, connectivity problems, and user errors. Escalate complex issues to appropriate teams for further investigation and resolution.
User Education: Offer clear and concise guidance to users on effectively utilizing our products or services. Provide training materials, tutorials, and demonstrations to help users maximize the benefits of our offerings.
Documentation: Maintain accurate records of user interactions, including details of inquiries, resolutions, and follow-up actions. Update knowledge base articles and FAQs to reflect common issues and solutions for self-service support.
Feedback Collection: Gather feedback from users regarding their experiences, pain points, and suggestions for improvement. Collaborate with cross-functional teams to relay user insights and contribute to product enhancements and updates.
Quality Assurance: Ensure adherence to service level agreements (SLAs) and performance metrics, such as response time, resolution rate, and customer satisfaction scores. Continuously strive to improve service delivery and exceed performance targets.
Team Collaboration: Collaborate with other members of the support team, as well as product developers, engineers, and other stakeholders, to facilitate effective problem-solving and knowledge sharing. Participate in team meetings, training sessions, and ongoing skill development activities.

Qualifications:

Previous experience in customer support roles preferred.
Familiarity with different financial markets (cryptocurrency, forex, stock market, etc.)
Familiarity with the TradingView website and other famous technical analysis tools.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Familiarity with basic troubleshooting techniques for software and hardware issues.
Ability to work independently and collaboratively in a fast-paced environment.
Patience, empathy, and a customer-centric approach to service delivery.
Flexibility to adapt to changing priorities and responsibilities.

Benefits:

We offer a competitive compensation package and a supportive work environment encourages innovation and growth. Our benefits include:

Insurance
Potential Bonuses
Professional Development
Vibrant and Collaborative Team Environment
Loan Assistance Program.

معرفی شرکت

Faraz is a leading, innovative company at the forefront of technological advancement. Our main product is a sophisticated charting platform built on the renowned TradingView framework. With a user base of over 100,000 traders and investors, our platform provides comprehensive market insights, enabling informed decision-making across various markets, including the Tehran Securities Exchange, cryptocurrencies, forex, and more.