دکترتو | Doctoreto

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استخدام IT Help Desk Specialist

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

About the Role

We are looking for an experienced IT Help Desk Specialist to join our IT team. This specialist-level role is responsible for providing technical support to users, hardware, and IT infrastructure. The ideal candidate should have strong troubleshooting and analytical skills, with the ability to identify root causes and resolve technical issues efficiently.

Key Requirements

Technical Skills

Operating Systems & Software

Proficiency in Windows 10/11 and Microsoft Office Suite
Experience with Windows Server (Users, Groups, Permissions)

Network & Infrastructure

Strong understanding of networking concepts (IP, DNS, DHCP, VPN, LAN/Wi-Fi)
Familiarity with Microsoft services (Active Directory, DNS, DHCP, WDS)
Basic knowledge of Active/Passive networking and structured cabling

Hardware & Office Equipment

Experience with PCs, laptops, printers, scanners, and UPS devices
Ability to assemble, install, upgrade, maintain, and troubleshoot computer systems
Experience replacing hardware components such as RAM, HDD/SSD, PSU, fans, and laptop batteries

Security & IT Operations

Basic knowledge of Access Control, Antivirus/EDR, Firewall, and MFA
Experience working with ticketing systems and familiarity with SLA and ITIL concepts

Nice-to-Have

Experience with FortiGate firewalls (Policies, NAT, VPN, Basic Administration)
Experience with MikroTik (Routing, Firewall/NAT, VPN, Queue)
Experience with VMware ESXi and Microsoft Hyper-V
Familiarity with VoIP platforms (3CX, Asterisk, Cisco)
Experience with IT service and monitoring tools (Jira, Zendesk, Zabbix)
Relevant certifications such as Network+, CCNA, MCSA, or MCSE

Key Responsibilities

Provide on-site and remote technical support to end users.
Install, configure, upgrade, and troubleshoot operating systems, software, and computer hardware.
Handle support tickets, prioritize requests, and follow issues through to resolution.
Maintain IT equipment, including PCs, laptops, printers, scanners, network devices, and UPS systems.
Support and troubleshoot LAN/Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues.
Perform basic configuration and maintenance of network equipment and VoIP systems.
Maintain hardware inventory, asset records, and technical documentation.
Prepare reports using Microsoft Office and contribute to improving IT procedures.
Assist with hardware/software procurement, vendor coordination, warranty (RMA) follow-up, and IT infrastructure projects.

Personal Attributes

Strong analytical and problem-solving skills
Excellent communication and teamwork abilities
Organized, detail-oriented, and accountable
Customer-focused with the ability to manage multiple priorities
Eager to learn new technologies and perform well under pressure

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معرفی شرکت

«پلتفرم سلامت الکترونیک دکترِتو» یکی از مهم‌ترین بازیگران حوزه‌ی سلامت الکترونیک (e-health) در ایران است که پس از ۸ سال، توانسته نقش بزرگی در نوبت‌دهی اینترنتی و مشاوره‌ی آنلاین پزشکان ایران بازی کند و سهم بزرگی از افزایش آگاهی و اطلاع‌رسانی سلامت را پوشش دهد. دکترِتو، سامانه‌ی نوبت‌دهی اینترنتی و مشاوره‌ی آنلاین پزشکی، در سال‌های اخیر علاوه بر این خدمات، با ارائه خدمات کلینیکی و پاراکلینیکی نیز همراه با مردم ایران و سایر ایرانیان خارج از کشور بوده است.
چشم ‌انداز دکترِتو دسترسی آسان‌تر، شفاف و کم‌هزینه‌تر به خدمات درمانی و پزشکی است.