دیجی‌پی | Digipay

تاسیس در ۱۳۹۷ مالی و اعتباری ۲۰۱ تا ۵۰۰ نفر www.mydigipay.com

استخدام CX Team lead

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

To analyze the entire customer’s journey, including pre-purchase, in-purchase, and post-purchase stages. Correlate this data with key performance indicators (KPIs) and customer behaviour to ensure the establishment of a world-class customer experience. Identify any gaps and communicate them to relevant stakeholders, proposing necessary actions or projects. Follow through on their implementation and assess their impact. Gain a deep understanding of customer experience (CX) and business KPIs, tracking trends to predict future market developments.

Demonstrate strong leadership and management skills in guiding the CX team towards successful project execution and continuous improvement

Responsibilities:

Analyzing reports and proposing and initiating projects based on them and defining the related KPIs
Constant monitoring of impact points on the business side
A self-starter who truly enjoys working in a fast-paced, innovative environment and is good at working cross-functional
Excellent communication and presentation skills with teams and stakeholders in a collaborative, cross-functional environment
Proactive approach in recognizing customer experience gaps and efficient communication to increase a sense of urgency among stakeholders and support business team to address the gaps
Define and run the proper research including the survey, and interview, …. to collect the qualitative and quantitative data.
Feed the required data for designing strategies in order to keep the customer experience up to date, on track and/or make the growth trend
Ability to lead CX team members, empowering them for effective teamwork and improved results.

Minimum academic and professional qualifications:

Bachelor’s degree or Master’s degree in the areas of: Management, industrial engineering, Marketing, Computer science, etc.

Experience:

4+ years of relevant work experience
CX experience is plus
Working in Fintech industries is plus

معرفی شرکت

دیجی‌پی یک استارتاپ جوان در حوزه پرداخت الکترونیک با مجوز پرداخت‌یاری است که حاصل ادغام استارتاپ هُماپی در هلدینگ دیجی‌کالا است.
دیجی‌پی در سال ۱۳۹۷ عضوی از خانواده دیجی‌کالا شد. هدف گروه دیجی‌کالا از ورود به حوزه فینتک، ارائه سرویس‌های پرداخت الکترونیک با پایداری بالا و بهترین تجربه برای مشتری بود. به دنبال تعریف این هدف، مسیر توسعه سرویس‌های دیجی‌پی مشخص شد.
محصولات شرکت:
-(Smart IPG) درگاه پرداخت هوشمند اینترنتی
-(Refund) بازگشت وجه به مشتری
-(Payout) پرداخت وجه با کیف پول تجاری
-اپلیکیشن موبایل دیجی‌پی
-(Smart Dashboard) داشبورد هوشمند
-کیف پول خرید اقساطی