دِویش | Devish

کامپیوتر، فناوری اطلاعات و اینترنت ۲ - ۱۰ نفر

فرصت‌های شغلی ۴

استخدام کارشناس زبان انگلیسی (دورکاری)

دسته‌بندی شغلی

ترجمه
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت دورکاری
حداقل سابقه کار

مهم نیست
حقوق

از ۲۰,۰۰۰,۰۰۰ تومان

شرح موقعیت شغلی

1. Education & Experience

Minimum high school diploma. Relevant education in IT, customer service, or communication is an advantage. Experience in customer service or technical support.

2. Skills:

Great and upwards Excellent written and verbal communication skills in English.
Technical understanding and the ability to quickly learn new systems.
Problem-solving skills and customer-oriented.

3. Personal Attributes:

Structured and accurate.
Positive and service-minded attitude.
Ability to work independently and in a team.
Flexible and adaptable.

4. Responsibilities:

A) Customer Service:
Handle inquiries from customers via phone and email.
Provide technical support and guidance to customers.
Please resolve any issues and answer questions about the company's products or services.
B) Support Administration:
Register and follow up on support cases in the company's ticketing system.
Escalate complex cases to other departments when necessary.
C) Technical Support:
Troubleshoot and resolve technical issues.
Provide guidance and training in the use of the company's products and services.
Assist with the installation and configuration of software
D) Customer Experience:
Ensure customers have a positive experience by providing fast and efficient service.
Collect feedback from customers to improve services and processes
Contribute to the continuous improvement of support services
E) Teamwork:
Collaborate with other departments to ensure comprehensive customer service.
Participate in team meetings and contribute to a positive work environment
Share knowledge and experiences with colleagues
F) Damaged equipment (insurance cases) Work:
Assist customers with insurance cases of damages on their equipment, including collecting and analyzing necessary information.
Follow up on active cases to ensure they are handled efficiently.
Collaborate with relevant parties to resolve the cases and ensure a positive customer experience

معرفی شرکت

Devish یک شرکت مهندسی نرم‌افزار با هدف توسعه کسب‌وکاٰر‌ها برای ورود به بازار‌های آینده است. ما به عنوان بازوی فنی شرکت‌ها به توسعه تکنولوژیک محصولات آن‌ها می‌پردازیم.