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کلاریتی | Clarity

کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر www.clarityint.com

استخدام Technical Writer

  • دسته‌بندی شغلی

    وب،‌ برنامه‌نویسی و نرم‌افزار

  • موقعیت مکانی

    تهران ، تهران

  • نوع همکاری

    تمام وقت

  • حداقل سابقه کار

    سه تا شش سال

  • حقوق

    توافقی

شرح موقعیت شغلی


Imagine a workplace which encourages you to take responsibilities, where your ideas will be heard and implemented. 


A fast-paced environment where your performance makes the difference. This is Clarity! We are looking for adventurers to join our smart and inspiring team! Clarity is an enterprise application which contains more than 17 modules and its main responsibility is to collect, unify, process, correlate huge raw data   from different networks and aggregate those data in order to enable and improve the service provider’s operational activities, automating operational tasks, executing them faster, making them consistent and tracking progress/results. Our product also has real-time monitoring features and tools to analyze the data. Our main customer is “MCI” beside other customers worldwide.


Job Description (About the role)

 
 We are currently seeking a highly skilled technical writer to join our growing team and help take our customer-focused services to new heights. In this position, you will create easy-to-understand user content and product documentation to increase product clarity, performance, and usability. A strong knowledge base and the ability to work cooperatively with product team are a must.

 


Objectives of this Role


  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

  •  Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

  • Create, maintain and update manuals, procedures, specifications and other documents.

  • Create, maintain and update installation instructions, training material and other technical documents.

  • Design and establish style guidelines and standards for texts and illustrations to meet business needs.

  •  Work with development and support team to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage


 Skills and Qualifications


  •  Experience in technical writing of software documentation

  •  Proven ability to quickly learn and understand complex topics

  •  Previous experience writing documentation and procedural materials for multiple audiences

  • Superior written and verbal communication skills, with a keen eye for detail

  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

  • Excellent spoken and written skills in English 

Preferred Qualifications


  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization

  • Basic familiarity with the SDLC and software development

  • Previous software development experience

معرفی شرکت

Clarity is built on a 25-year heritage of successful delivery of complex real-time enterprise operational management solutions globally. Clarity Global is headquartered in Australia with Solution Centers in Asia, Middle-East and Europe. Our multinational team builds lifelong relationships with our customers, committed to delivering continuous value with managed services solutions that Automate, Optimize and monetize their Business. We are selling value to our customers by enabling them to exploit the maximum benefits they can from our solutions and services. We are with our customers and have our skin on the game all the way in this journey Clarity Global possesses a broad portfolio of ready-to-use and customizable products in the areas of Big Data analytics, Service provisioning and Assurance, SLA monitoring, Alarms, Inventory, Ticketing by applying breakthrough technologies like Artificial Intelligence and Machine learning using new algorithms to fit our customers with 5G and ever-increasing customer needs in a very competitive telecom industry.

  • مهارت‌های مورد نیاز

    مستند سازی نرم افزار

  • جنسیت

    مهم نیست

  • وضعیت نظام وظیفه

    معافیت تحصیلی معافیت دائم پایان خدمت

  • حداقل مدرک تحصیلی

    کارشناسی
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