Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Development teams
Requirements:
Familiar with design and design software (Illustrator, Photoshop, etc.).
Experience as a Customer Support Specialist or similar CS role.
Excellent communication and problem-solving skills.
Knowledge of proper customer relationship/customer service practices.
English knowledge: Fluent.
معرفی شرکت
Chortkeh is an international company in the field of web design and support and advertising with a dynamic environment and diverse opportunities for learning and advancement that was established in 2011 with the gathering of a young, motivated and committed team. Chortkeh has been able to quickly consolidate its position and provide new services in this field by using specialized technical staff in marketing and software and information technology fields. The main goal of the Chortkeh team is to create a positive change in web design and support. Chortkeh has always been looking to create knowledge and wealth together, which has made it possible to create an attractive and healthy environment for cooperation.