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فرصت‌های شغلی ۰

استخدام کارشناس HelpDesk(آقا)

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دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

سه تا شش سال
حقوق

توافقی

شرح موقعیت شغلی

Our colleagues in the "Information and Communication Technology" department need new colleagues who are among the best and most committed people as "Technical Support Experts (Help Desk)" so that with specialized knowledge and constructive interaction with other team members, they can achieve the company's goals in matters Research related to Iran's capital market. If you meet the following conditions, we will be happy to invite you to work as a new member of the "Eghtesad Bidar" team.

Job Overview
Eghtesad e Bidar Company is a leading company in ......... in the region. We're now hiring a Help Desk Technician to help us keep growing. If you're excited to be part of a winning team, Eghtesad e Bidar Comapny is a perfect place to get ahead. You'll be glad you applied to Eghtesad e Bidar Comapny.

Responsibilities for Help Desk Technician

Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email, and computer chat
Provide customer assistance
Document customer interactions
Good Documentation skills
Run diagnostics to resolve customer-reported issues
Escalate issues to the next Tier with the next level of difficulty
Install, make changes, and repair computer hardware and software
Follow-up with customers to ensure issues are resolved

Qualifications for Help Desk Technician

CompTIA A+ and Network+ preferred
Familiar with VoIP.
3+ years of experience working in a help desk environment
Flexibility to work a variety of shifts with minimal notice
Available to work regular overtime
Proficiency with a Windows and Linux computers
Excellent interpersonal and customer service skills
Problem-solving and critical-thinking skills
Detail-oriented in order to keep detailed notes on tickets
Highly organized to keep Help desk tickets in order
Excellent written and verbal communication skills
Ability to quickly diagnose and resolve technical issues

Description of salary and job benefits:

Flexible working hours
Regular payment of salaries and benefits
Supporting employees by paying loans and facilities
Lunch reception of the best and highest quality food
A special gift for various holidays and occasions
Conducting periodic health tests and checkups for all colleagues
Giving investment fund incentive shares to employees
Paying bonuses and productivity based on individual and group performance
Compensation of family medical expenses through supplementary medical insurance

Working hours: Saturday - Wednesday (8 - 17)
Area of work: Vanak Square

معرفی شرکت

بیدارکس از دل 15 سال تجربه و سابقه فعال در صنعت سرمایه‌گذاری کشور زاده شده و نهالی نو از ریشه‌ای کهن است. ما در بیدارکس در تلاشیم تمام سرویس‌های مورد نیاز کاربران را با تکنولوژی‌های جدید به‌صورت سلف سرویس، بدون نیاز به مراجعه حضوری، با کوتاه‌ترین مسیر و در چابک‌ترین حالت ممکن، طبق نیازمندی مخاطب امروز بسازیم.
هدف ما در بیدارکس با همراهی تیمی جوان و با انگیزه، آماده‌سازی و ارائه بهترین خدمات سرمایه‌گذاری در سهام برای تمام اقشار است و امید است بتوانیم نیازمندی‌های سرمایه‌گذار ایرانی را به بهترین شکل ممکن برآورده سازیم.