آریا همراه سامانه | Arya Hamrah Samane

کامپیوتر، فناوری اطلاعات و اینترنت ۲۰۱ تا ۵۰۰ نفر www.aryahamrah.com/

فرصت‌های شغلی ۰

استخدام IT Operation Center (ITOC) Engineer

این آگهی منقضی شده است

دسته‌بندی شغلی

IT / DevOps / Server
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

کمتر از سه سال
حقوق

توافقی

شرح موقعیت شغلی

· Serve as single point of contact (SPOC) in an Enterprise fast paced ITS Environment
· Proactively response to Infrastructure and IT Services abnormalities by performing specific procedures through Monitoring platforms and other defined Communication channels
· Effectively escalate Service Impacting issues to the correct teams, and collaborate to ensure the issue is resolved as soon as possible
· Active listening to raised issues and provide effective response while maintaining full alignment with Policy, Procedures and Practices
· Provide regular and Ad Hoc analytical reports
· Track and response customer incidents and requests
· Complete tickets for ITS Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
· End to end tracking of all service Impacting issues as well as requests to ensure agreed value has been delivered to Business
· Familiar with Microsoft Services, MS Certificate is a plus
· Familiar with TCP/IP concepts, Network+ Certificate is a plus
· Familiar with ITSM frameworks and Best Practices, ITIL Certificate is a plus
· Familiar with IT Infrastructure/Services Monitoring Platforms
· Excellent verbal and written communication skills
· Self-Motivated to grow in a high-tech environment
· Ability to communicate technical information
· Strong team collaboration skills
· Residence in Tehran City (Tehran South or West area is preferred)

معرفی شرکت

شرکت دانش بنیان آریا همراه سامانه یکی از بزرگترین شرکت های پیشتاز در ارائه راهکارهای فناوری اطلاعات در ایران و خاورمیانه با تجربه ماندگار اجرای بیش از 130 پروژه در زمینه های گوناگون IT/ICTبه شمار می رود.
شوق فراوانی برای همکاری با شما داریم اگر انگیزه و فرصت زیادی برای رشد و یادگیری دارید.