آرون تک | Arvantech

کامپیوتر، فناوری اطلاعات و اینترنت ۱۱ تا ۵۰ نفر hrkgame.com/

فرصت‌های شغلی ۳

استخدام کارشناس پشتیبانی آنلاین

این آگهی منقضی شده است

دسته‌بندی شغلی

پشتیبانی و امور مشتریان
موقعیت مکانی

تهران ، تهران
نوع همکاری

تمام وقت
حداقل سابقه کار

مهم نیست
حقوق

توافقی

شرح موقعیت شغلی

The Customer Service Representative is the face of Arvan Tech and impacts users' service experience through the manner in which customer service inquiries and problems via the Internet. Customer inquiries are of a basic and at times complex nature. Engages, consults and educates users based on the user’s unique needs, preferences, and understanding of Arvan Tech plans, tools, and resources to help guide the members along a clear path to care.

We’re looking for people who are passionate about providing exceptional customer service and would like to be part of our member services team that supports the needs and care of our users.

We have 2 rotating shifts including morning (8AM - 4PM) and Night (4PM - 12AM) shifts.

Key Responsibilities and Expectations:

Answers questions and resolves issues based on the user's live chat and customer service online ticket.
Documents and tracks contacts with users, providers, and plan sponsors.
Handles extensive document requests. Assists in the preparation of complaint trend reports. Assists in compiling claim data for customer audits.
Ability to multi-task to accomplish workload efficiently.
Ability to maintain accuracy and production standards.
Attention to detail and accuracy

Required Skills:

English communication skills, written and verbal
Familiarity with Word/Excel is a plus
Video Game knowledge is a plus

Perks and Benefits:

Gain experience in an international product environment.
Enjoy flexible working hours.
Embrace the opportunity for remote work.

معرفی شرکت

We're HRK Game, an international online distribution platform with a focus on the European market for digital video games. What sets us apart? We're a nimble, young, and small team of Iranian tech experts united by a single goal: to develop a top-quality product that can compete on the global stage. We're always on the hunt for the latest technologies and methodologies to help us achieve our mission. If you're looking to dive into product development within a truly international context, you've hit the jackpot with us. Come join our squad and let's shake up the gaming world together!