Provide network monitoring, incident response, communications management and reporting problems (24/7)
Ensure the smooth running of the network and services and follow-up tasks / issues due the specified SLA
Mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary
Document and communicate on cases from inception to resolution, including root cause analysis
Ensure smooth hand off of cases to other team resources, as may be required, for resolution
Support continuous improvement to monitoring services and internal processes for resolution of support requests
:Requirements
Familiar with Troubleshooting of network problems and incidents
Having at least CCNA certificate.
Positive point for Familiar with Cisco, Microsoft, MikroTik, Wireless concepts
Positive point for Familiar with Network Principles (TCP/IP) and ITIL
Strong teamwork, interpersonal skill and interested in knowledge upgrading
Strong organizational skills and the ability to set priorities in a high pressure environment
Ability to thrive in a dynamic 24/7 environment (Rotational Shiftwork)
Having at least Bachelor Degree in Computer Networking or IT field
Gender: Male
Based in Tehran
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