آگهی‌های استخدامی

استخدام Customer Care and Support Specialist

سامانه كسب و كار فناوری تجارت شايان | Tejarat Shayan
تهران، تهران

شرح موقعیت شغلی

The Customer Care and Support Specialist is responsible for providing exceptional service and support to customers. This role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a customer-centric mindset.


Key Responsibilities:


  1. Customer Interaction:
    • Respond promptly to customer inquiries via phone, email, chat, and social media.
    • Provide accurate and complete information by using the right methods and tools.
  2. Issue Resolution:
    • Identify and assess customers' needs to achieve satisfaction.
    • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  3. Product Knowledge:
    • Maintain a deep understanding of the company’s products and services.
    • Stay updated on product changes, enhancements, and updates to provide accurate information to customers.
  4. Customer Feedback:
    • Gather customer feedback and share insights with the relevant teams to improve products and services.
    • Participate in the development of customer service policies and procedures.
  5. Documentation and Reporting:
    • Document all customer interactions and transactions in the CRM system.
    • Prepare and submit regular reports on customer interactions and issue resolutions.
  6. Continuous Improvement:
    • Identify opportunities for improving customer service processes and suggest enhancements.
    • Stay updated with industry trends and best practices in customer service.
  7. Team Collaboration:
    • Collaborate with cross-functional teams to address customer needs and issues.
    • Participate in team meetings, training sessions, and workshops to enhance skills and knowledge.

Qualifications:

  • Education: High school diploma or equivalent; a Bachelor’s degree in Business, Communications, or a related field is a plus.
  • Experience:
    • Minimum of 2 years of experience in a customer service or support role.
    • Experience with CRM systems and customer service software (e.g., Zendesk, Salesforce) is preferred.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving and conflict-resolution abilities.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
    • Ability to multi-task, prioritize, and manage time effectively.
    • Empathy and patience in dealing with customers.

Key Competencies:

  • Customer Focus: Dedicated to meeting the expectations and requirements of customers.
  • Communication Skills: Clear, concise, and effective communication with customers and team members.
  • Problem-Solving: Ability to identify issues and find effective solutions quickly.
  • Attention to Detail: Ensures accuracy and thoroughness in all customer interactions and documentation.
  • Team Collaboration: Works well with others to achieve common goals and provide excellent customer service.

مهارت‌های مورد نیاز

  • ارتباط با مشتریان و پشتیبانی
  • پاسخگویی به مشتریان
  • CRM

حداقل سابقه کار

  • سه تا شش سال

حقوق

  • حقوق از ۱۵,۰۰۰,۰۰۰ تومان

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت تحصیلی معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

پشتیبانی و امور مشتریان

تاریخ انتشار آگهی:

۱۴۰۳/۰۷/۲۳

مشاغل مشابه

ارسال رزومه