استخدام Customer Technical Support Executive
شرح موقعیت شغلی
We need an enthusiastic Customer Technical Support Executive to serve our overseas clients. You’ll be at the front line, serving as the voice of the company. By delivering world-class customer experience, you’ll be directly responsible for creating customer loyalty and nurturing business growth
Who we’re looking for
:You should be passionate about
Helping others, solving problems, and making customers happy
Approaching every task with an open mind and learning new skills
Constant, open and honest communication
Fixing problems and providing feedback for improvement
Doing great work and inspiring others to do the same
Being in touch with the latest tools and technology related to your role
:We need you to
Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures
Communicate solutions to customer issues in a clear, concise, friendly, and timely manner
Respond to customer inquiries by phone, email, social media, and live chat daily
Process applications and customer documentation according to relevant policies and regulations
File records and documents of customer interactions according to existing guidelines
Identify new marketing opportunities through customer feedback and contribute ideas to expand our customer base
Collaborate with members of our IT team to identify new ways to improve our website and systems
Perform regular testing on our website, products, and systems
Work at regular office hours with a dependable routine
Join efforts with customer support agents in different time zones to achieve the
optimum results in ensuring customer satisfaction
:You must have
Excellent proficiency in English, both oral and written
Proficiency in a second language (both oral and written) is preferred
Previous work experience in a customer technical support and/or marketing role
Experience in the financial software development industry is preferred
:If you have the following, it’s a plus
A Bachelor’s degree in marketing or computer science, or an equivalent combination of technical education and work experience
Familiarity in financial and investment products
Perks and benefits
:You will enjoy=
Attractive remuneration
Annual performance bonus
Full health insurance coverage
Some international travel
Exceptional work environment designed to foster personal and professional growth
Location
Seoul Sub Division, Tehran
مهارتهای مورد نیاز
- Customer Support
- پشتیبانی فنی
- ارتباط با مشتریان و پشتیبانی
- امور مشتریان
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت