استخدام Customer Experience Data Analyst
شرح موقعیت شغلی
We are looking for an enthusiastic and dedicated data analyst in the customer experience team. You will be tracking all points of customer engagement, measuring the level of customer satisfaction, analyzing customer feedback, identifying ways to improve, and interpreting the results. As a CX data Analyst not only you will analyze large data sets, but also you are requested to discover the root cause for problems and design long-term solutions.
This role is highly impactful while you are engaged even in product designs and process optimizations to enhance our customer experiences by addressing customer queries.
You will dive down into the business details, in close collaboration with the other team members and functions. You will work closely with the marketing, product, and support team, helping enhance different functions' performance in the best way.
As a CX data analyst, you will be reporting directly to Customer Experience manager.
Main Responsibilities:
This role is highly impactful while you are engaged even in product designs and process optimizations to enhance our customer experiences by addressing customer queries.
You will dive down into the business details, in close collaboration with the other team members and functions. You will work closely with the marketing, product, and support team, helping enhance different functions' performance in the best way.
As a CX data analyst, you will be reporting directly to Customer Experience manager.
Main Responsibilities:
- Extract, audit, and cleanse data required for decision-making or creating models.
- Tracking customer experiences across all channels, devices, and touchpoints.
- Run exploratory data analysis with statistical methodology and create data models.
- Generate business insights and provide practical recommendations.
- Monitor customer insights and needs and map them with domestic data.
- Create and maintain comprehensive project documentation based on findings to present to stakeholders
- Define project scope, and work breakdown, prepare timelines, and manage to deliver within the deadline.
- Identifying customer needs and providing solutions proactively to maintain positive experiences.
- Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct
- Ensure that all projects are delivered on time, within scope, and within budget
- Collaborating with Marketing, as well as the production, Operation, and Support teams to improve customer experience and brand position.
Requirements
- Excellent knowledge of data generation and analysis tools especially SQL and Excel.
- Strong analytical and problem-solving skills.
- Strong business sense
- Passionate about creating solutions
- Minimum 2 years of data analyzing and related experience
- Ability to work independently
- Excellent written and verbal communication skills
- Proven ability to solve problems creatively
- Excellent client-facing and internal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Familiarity or Fluency in Stata /R/ Python is a plus.
مهارتهای مورد نیاز
- Python
- Data Analyst
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست