آگهی‌های استخدامی

استخدام CX Specialist

اسنپ مارکت پرو | SnappMarket Pro
تهران، تهران

شرح موقعیت شغلی

Location: Zafaraniyeh (On-site)

Position Overview:

SnappMarket Pro is eagerly seeking a motivated and skilled individual to join our team as a CX Specialist. In this role, you'll play a crucial part in maintaining and enhancing our company's relationship with its customers, crafting an engaging and delightful experience. Working within our dynamic environment, you will use your expertise in customer relationship management to implement strategies that retain customer loyalty and foster business growth.

Key Responsibilities:


  • Daily monitoring and reporting of customer issues (segmented based on responsible teams), incoming calls, AVG rate of feedback, and comments
  • Prepare and analyze regular NPS & CSAT, Price, Assortment, and per-request Surveys 
  • Participate in developing CX Strategies, execute CX processes and monitor the effectiveness of CX Plan Strategies on users’s Purchasing habits
  • Monitor Support agents Calls and prepare Support performance reports based on defined KPIs 
  • Execute Daily Calls to customers to gather data, analyze and prepare reports to help in the process of making informed decision in terms of Customer Experience  
  • Participate in developing and executing Loyalty programs strategies

Requirements:


  • Previous experience in customer relations or related fields.
  • Proficient in CX software and tools, capable of leveraging technology to manage customer relationships effectively.
  • Strong analytical and data management skills, enabling effective tracking and analysis of CX plans and outcomes.
  • Excellent verbal and written communication abilities for effective interactions with customers and team members.

مهارت‌های مورد نیاز

  • اصول و فنون مذاکره
  • ارزیابی مشتریان
  • تجربه مشتریان

حداقل سابقه کار

  • مهم نیست

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • مهم‌ نیست

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

پشتیبانی و امور مشتریان

تاریخ انتشار آگهی:

۱۴۰۳/۰۵/۰۷ (منقضی‌شده)

مشاغل مشابه

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