استخدام E-CRM Manager

اسنپ فود | Snappfood
تهران، تهران

Job Description:

Working with the growth team to develop CRM campaigns that align with overall business objectives and Business Plan.
Setting clear monthly and quarterly targets on orders, retention rate, cost, and other relevant measures
Building and maintaining customer segmentation, targeting, and personalization strategies.
Analyzing campaign performance and making data-driven decisions to optimize conversion rates and revenue.
Collaborate with the creative team to develop compelling marketing assets.
Collaborate with the CRO team to increase the CR% of each step in the customer journey funnel through marketing assets.
Analyzing CRM channels daily and increasing customer retention rates by planning new CRM activities.
Monitoring targets daily and monthly: Order, CAC, CPO, conversion, NMV, churn rate.
Analyze complex customer data sets and find better segmentation of users based on historical/behavioral data.
Running A/B test campaigns to improve CTR and CR in different channels

Job Requirements:

Familiarity with Microsoft Office, Analytical tools (Google Analytics, etc.), RFM, and segmentation
Strong reporting and documentation skills.
Good knowledge of Marketing Automation and e-CRM concepts.
Strong analytical skills with the ability to interpret data and provide insights that drive decision-making.
Experience with A/B testing and conversion optimization strategies.
Proficient in marketing automation tools such as WebEngage

تمام وقت

پشتیبانی و امور مشتریان

۱۴۰۲/۰۱/۱۶ (منقضی‌شده)

مشاغل مشابه