استخدام Operations Supervisor
شرح موقعیت شغلی
Operations supervisors keep track of key performance indicators across different functions, including Business, Tech, finance, and different Ops depts. They monitor compliance with operational policies and progress of administrative tasks. Design and improve processes, and tackle obstacles in time. This is the key to increase service fulfilments.
Job Responsibilities
- Develop and improve operational processes within the operations’ departments.
- Monitor hourly/daily service levels, and coming up with effective strategies to enhance fulfilment rates.
- Finding blockers, and raise them in-time using analytical skills.
- Evaluating and reporting on business metrics to upper management.
- Getting connected with suppliers, and define metrics to assess delivered quality.
- Improving the work environment and operations of the organization as a whole.
- Effective and close communication with team members to advance team goals
- Holding regular and periodic meetings with all business stakeholders in order to advance business goals
Skills and Qualifications
● Good working knowledge of operational procedures and policies.
● Excellent leadership and decision-making skills.
● Strong analytical skills, using a combination of tools, “Excel” is a must
● Great communication and interpersonal skills.
● Ability to plan, be alert, and resolve unexpected problems quickly and efficiently.
● Preferred 2-3 years of experience in a supervisory role.
● Ability to lead small teams
● Familiar with the criteria of measuring service quality
Shifts, Working hours:
Shifts, Working hours:
● Normal Shift, Sat - Wednesday 9 - 18
● Available during off-shift hours.
● Time-flexibility is a must
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- پشتیبانی
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت