آگهی‌های استخدامی

استخدام Software Technical Support Specialist

اسمارت میرور | Smart Mirror
تهران، تهران

شرح موقعیت شغلی

 Software Technical Support Specialist

 The Software Technical Support Specialist is responsible for providing technical assistance and support related to software systems and applications. This role involves troubleshooting and resolving issues, providing guidance to users, and ensuring the smooth operation of software applications. The ideal candidate is a problem-solver with excellent communication skills and a strong technical background. 




 Technical Support Responsibilities


  • Respond to support requests from users 
  • Diagnose and resolve software issues, including installation, configuration, and usage problems.
  • Escalate complex issues to higher-level support or development teams as necessary.
  • Identify and investigate technical problems reported by users.
  • Use diagnostic tools and techniques to troubleshoot issues.
  • Provide step-by-step instructions to users for resolving problems.
  • Conduct training sessions for users on software applications and tools.
  • Develop training materials and resources to help users understand and utilize software effectively.
  • Provide ongoing support and guidance to users.
  • Assist with software updates, patches, and upgrades.
  • Monitor software performance and proactively identify potential issues.
  • Collaborate with IT and development teams to implement improvements and enhancements.
  • Deliver excellent customer service by being patient, empathetic, and attentive to user needs.
  • Follow up with users to ensure their issues are resolved to their satisfaction.
  • Build strong relationships with users and maintain a positive support experience.

Preferred Qualifications

  • Proven experience in a technical support role, preferably in software support.
  • Strong knowledge of software systems, applications, and troubleshooting techniques.
  • Excellent problem-solving skills and attention to detail.
  • Familiarity with  systems and support tools.
  • Knowledge of databases, networking, and operating systems.

Working Conditions:

  • Full-time position with standard office hours.
  • Occasional after-hours support may be required.
  • Ability to work in a fast-paced, dynamic environment.
 
Discover What We Do at Mirorim

 The task management platform by Mirorim combines a suite of management and communication tools to help teams achieve their goals through more effective collaboration and optimized management. With a focus on enhancing user experience and providing self-care tools, this platform has become a comprehensive solution for modern teams.



مهارت‌های مورد نیاز

  • Software
  • specialist
  • Networking

حداقل سابقه کار

  • مهم نیست

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

وب،‌ برنامه‌نویسی و نرم‌افزار

تاریخ انتشار آگهی:

۱۴۰۳/۰۵/۱۵

مشاغل مشابه

ارسال رزومه